Owner Service Agent – Inbound Customer Service

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? Opportunities are available for candidates within 50 miles of:

Louisville, KY
Nashville, TN
Memphis, TN
Jackson, MS
Greenville, SC
San Antonio, TX
Tulsa, OK
Cincinnati, OH
Rapid City, SD
Salt Lake City, UT

*At this time, candidates residing 50 miles outside of the above cities listed mentioned will not be considered for remote employment. You can assess your location distance with Google Maps.

As a subsidiary of GE Appliances, Advanced Services Inc, for 30 years plus, we have developed a culture of celebrating and rewarding our employees. We take pride in providing a community outreach. We also offer exciting promotional opportunities and career paths. We also provide exciting promotional opportunities and career paths. As an Owner Service Agent, you can expect to work an 8-hour shift between the business hours of 7:00 am to 7:00 pm (Central), Monday through Friday. We have full-time and part-time opportunities. Assist GE Appliance customers by providing product information and registration service, parts, delivery, and dealer location inquiries. OSAs resolve owner issues through troubleshooting and minor concessions. For your experience and knowledge, we offer a base rate of $15.00 per hour plus performance-based incentives, paid weekly. We also offer a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, GE Appliance discounts, tuition reimbursement, and paid time off. This position is an excellent opportunity for those wanting to impact the owner experience positively and wish to start an exciting career!
discounts, tuition reimbursement, and paid time off.

How You’ll Create Possibilities

After 8 weeks of training, you will use Windows-based programs and other internal applications to:

·Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, faxes, e-mails, chats, or written inquiries and provide answers to contact inquiries related to parts sales, service, pre & post purchase.

·Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GEA, using GEA contact center systems.

·Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions.

·Proactively provide feedback to Quality and Training to help keep training processes and materials updated.

·Adhere to safety policies and procedures to ensure a safe work environment for all.

·Support other parts of the business, such as directed.

·Other duties as assigned.

What You’ll Bring to Our Team

• High School Diploma or GED
• Two+ years sales or service experience desired.
• Passion for customer service and problem solving.
• Experience in organizational skills.
• Effectively utilize time management, ability to multi-task, and use critical thinking.
• Organized and thorough and able to prioritize and plan to rapid satisfactory resolution.
• Ability to adapt to change.
• Flexible with ability to take direction from management yet work independent to achieve goals.
• Excellent written communication skills.
• Good typing ability, and computer skills – comfortable navigating multiple online applications. 
• Good listening and questioning skills, with ability to resolve conflict
• Exceptional sense of ownership with proven follow-through skills.
• Exceptional negotiation & conflict resolution skills.
• Able to diffuse difficult situations or irate customers, resulting in satisfactory resolution.
• Proven attendance record showing dependability/accountability to work as scheduled.
• Proven ability to accept constructive feedback and apply coaching.
• Desire to work in a team environment to work towards common goals.
• Ability to remain calm and patient while handling challenging customer concerns.
• The ability to communicate effectively in English is a requirement.

Requirements for Remote Work Environment

• Dedicated work area that is quiet and spacious enough for ASI provided equipment (i.e. PC, keyboard, mouse, monitors, chords to hook it all up and the ethernet chord)
• Local internet provider (no Satellite or DSL internet connections allowed due to security issues)

Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences.  We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone – our employees and our communities

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.