Outbound Verification Specialist – Qualifying Guide

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Overview

Instant Teams is currently hiring entry to mid-level Outbound Verification Specialist – Qualifying Guides to partake in a mission-driven opportunity that helps improve the financial well-being of consumers. These Remote Team Members (RTMs) are responsible for pre-qualifying insurance shoppers while providing first-class service in an outbound call center environment. This role will heavily depend on your background in soft sales, no quit attitude, and your interest and proven track record in helping customers.

Candidates MUST pass a background check to be considered

Instant Teams is a remote-first company and so this position is and will continue to be 100% remote, work-from-home.

Classification: Non-exempt/hourly
Pay Range: $16-$18 per hour and paid training!

Training Schedule:

Monday – Friday, 9am – 5pm PST | 12pm – 8pm EST.
Training is 2-3 weeks dependent on performance metrics and 100% mandatory attendance. Expect breakout sessions, shadowing, and live calls!
Currently, this position is hiring for full-time shifts only.

Day in the Life

Speak with and serve an average of 300 potential shoppers per day via an outbound dialer system
Qualify customers by asking a series of targeted questions to find out the customer’s goals and ensure they would be a good fit for the products and/or services
Meet daily, weekly, and monthly key performance indicators based on various metrics
Maintain the highest quality of customer service by demonstrating proper phone etiquette and consistently follow scripts
Demonstrate ability to handle and overcome challenges with your best rebuttal (our training team will prepare you for success!)
Handle proficient data entry and computer-related requirements in digital environment
Utilize excellent oral communication skills and positively engage with any individual over the phone, particularly elderly individuals
Must-Haves

Computer – Laptop or desktop (Chromebooks are not compatible)
Wired USB headset with a microphone
USB Mouse if using a laptop
A high-speed internet connection: 15 MBPS upload and 15 MBPS download (Try fast.com to test your connection!)
Google Chrome for Internet browser
MUST pass a background check
Benefits – Instant Teams Employee Benefits Website

It’s 100% remote!
Medical, dental, and vision benefits are activated after 60 days
(for full-time only)
Generous PTO accrual after 60 days
Trainees who have successfully completed the 60-day period on the platform will see a pay increase to $17/hour
Upon successful completion of 181 days on the platform will see a pay increase to $18/hr if performance targets are met.
Become a Senior Qualifying Guide and unlock access to a Career Skills Accelerator and work towards obtaining a license for life and health insurance
Remote culture: we are a globally located, diverse team with 24/7 Slack channels, and team meetings, to help build relationships with other remote team members and stay-in-the-loop of all things Instant Teams.
Due to specific position requirements, we cannot hire from the following locations for this opportunity

OCONUS – (Outside the Continental US) specifically Europe
Those eligible to work in the US located in Japan, Puerto Rico & Guam are eligible
Iowa
Illinois
Minnesota
Washington D.C.
California
Massachusetts
Montana
Seattle, Washington
New York City
Flagstaff, AZ