Employer: ExploreLearning
We are ExploreLearning®, a Cambium Learning® Group company.
- At ExploreLearning, we believe all students can have success in math and science — and have fun along the way!
- We’re an innovative ed tech company, helping students to embrace their inner scientist and/or mathematician through adaptive, game-based instruction, all while increasing deeper learning of foundational STEM concepts in a way that is as fun as it is effective.
- Our products and services help teachers easily personalize and enliven instruction, while building the skills and confidence students need to succeed in these critical subject areas.
- We’re looking for individuals who share our commitment to solutions that truly make a difference in the lives of students.
- Ensure customer satisfaction through thoroughly researching and accurately processing a large volume of payments as prioritized by Customer Service Team Lead.
- Create and modify customer licenses for new accounts, renewals, and free trials in proprietary administrative system.
- Input contractual information in SalesForce CRM and file paper and electronic customer-related documents.
- Fulfill orders by notifying customers of registration links via Outlook email.
- Preparing and disbursing daily, weekly & monthly order related reports. Evaluate customer information to determine policy adherence.
- Communicate with customers to accurately identify proper payment application.
- Assist with logging and distributing customer credits. Work closely with the Sales team to address questions regarding order processing and payment application.
- Monitor and provide general, product, and payment phone support for sales queue. This may include some tier 1 technical support for account set-up.
- Help maintain accurate customer records and department procedures.
Why Work With Us?
- In addition to competitive salaries and generous benefits, ExploreLearning offers an exciting and dynamic working environment in which creativity, teamwork and professional growth are valued and rewarded.
- Our award-winning online programs bring engaging and effective instructional strategies to K-12 classrooms around the world.
- Over the course of the last 20+ years, we’ve received numerous awards from some of the worlds most respected education organizations, and were recently named one of the Best Places to Work in Virginia.
- Our office is based in historic downtown Charlottesville, Virginia, located approximately 100 miles southwest of Washington, D.C., and consistently rated one of America’s best places to live.
- The area offers a wide variety of business, cultural, historical, educational and sport-related attractions.
- To learn more about our organization and the exciting work we do, visit us online