Help people climb out of past-due debt with dignity while building real negotiation and customer support chops in a fintech that’s trying to do credit the right way. If you’re calm on the phone, sharp with systems, and can balance empathy with persistence, this role is a solid entry point with a clear promotion path.
About Mission Lane
Mission Lane is a purpose-driven fintech using data, technology, and service to help millions of people make real financial progress. They offer credit cards with clearer terms and a more supportive customer experience for people working to build or rebuild credit.
Schedule
Remote (must reside in: AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA)
Schedule is based in Eastern Time (ET)
Paid training (first 3 weeks): Monday–Friday, 8:30am–5:00pm ET
Work shift options (based on business need at hire):
- Shift A: M–F, 8:30am–5:00pm ET
- Shift B: M–F, 10:30am–7:00pm ET
- Shift C: M–F, 12:30pm–9:00pm ET
Workspace requirements: 80 Mbps download / 8 Mbps upload, private and quiet workspace
IT equipment provided
What You’ll Do
⦁ Speak with past-due cardholders by phone to understand their situation and guide them toward repayment options
⦁ Negotiate repayment solutions that work for both the customer and the business
⦁ Use multiple systems at once to manage accounts and document interactions accurately
⦁ Identify why an account became delinquent and apply problem-solving to move it toward resolution
⦁ Maintain compliance with internal policies and applicable regulations while delivering strong service
⦁ De-escalate challenging conversations and keep interactions respectful and productive
⦁ Collaborate with a virtual team using tools like Slack and Google Meet for daily coaching and huddles
What You Need
⦁ 1+ year of experience in a customer-focused, solutions-oriented role
⦁ Strong negotiation and influence skills, including overcoming objections
⦁ Excellent verbal and written communication
⦁ Ability to stay composed in tense conversations and de-escalate effectively
⦁ Tech-savvy and able to learn new systems quickly
⦁ Growth mindset with openness to feedback and continuous improvement
⦁ Ability to balance empathy with persuasion to help customers commit to repayment
Benefits
⦁ Hourly pay range: $17.25–$19.20 (starting rate based on experience and skills)
⦁ Wellness stipend: $100/month
⦁ Internet stipend: $40/month
⦁ PTO + company paid holidays
⦁ Health, dental, and vision benefits
⦁ Parental leave
⦁ 401(k) with company matching
⦁ IT equipment provided
⦁ Clear path for internal progression, with promotion potential in your first year based on performance goals
If you want a remote role that builds real-life skills fast (negotiation, de-escalation, systems fluency) and doesn’t treat customers like numbers, this is worth a serious look. Just be honest with yourself: collections is phone-heavy and emotionally dense. If you can handle that, you can level up quickly here.
Happy Hunting,
~Two Chicks…