Operations Associate I- Back Office

Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.

Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.

If you are inspired by inspiring others, Best Egg is the place for you.

Best Egg promotes diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.

The Backoffice Support Associate functions as a member of the Back Office Operations Team and is responsible for helping resolve customer issues originating primarily from Inbound correspondence. This includes but is not limited to death certificates, notice of legal representation or bankruptcy, management of payment programs and other audit reporting, and remediation of customer issues within applicable service levels and quality objectives. Keys to success in this role will include enhancing the Customer Experience, creating efficiencies within processes, identifying, and addressing customer trends, and fostering a strong, transparent relationship with all leadership.  Flexibility, excellent time management and multi-tasking skills are essential.

Duties & Responsibilities

• Read and comprehend customer written inquiries and refer to the appropriate line of business for processing
• Provide electronic correspondence in reply to requests
• Identify the specific document/ case type and the procedures that must be applied
• Various manager assigned tasks including business audits and exception processing
• Document retrieval and customer fulfillment
• Ensure all correspondence items are received, tracked, sorted, and delivered to the appropriate lines of business within pre- defined service levels
• Partner with Project Teams for User Acceptance Testing/ Production Verification Testing for all system implementations/changes 
• Account audits and root cause analysis
• Complaint handling and customer escalations
• Handling all risk events / incidents or control failures to be escalated, investigated, reported, and fixed at root cause to prevent reoccurrence
• Conduct tasks in a manner that complies with all consumer protection regulations
• Expect a fast-paced, fun production environment that includes continuous delivery, quality management, knowledge sharing, and collective ownership.  

Requirements

• 1+ years of financial services experience or equivalent
• Ability to work effectively in a team environment
• Strong Analytical Skills
• Excellent verbal/ written communications skills
• Strong organizational skills and ability to multitask
• Ability to work in a fast paced, production environment
• Effectively communicate with all levels of Marlette Funding Leadership
• Proficiency in navigating basic computer applications
• Extremely thorough with strong attention to detail and high emphasis on quality.

$41,600 – $45,000 a year

Our Brand:

At Best Egg, we believe money should be accessible so people can reach their goals, live a fuller life, and feel pride in knowing they have taken control of their finances.  For those who need extra money to achieve the progress they seek in life, Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for today’s borrower, so that people can establish a smoother financial path. The egg symbolizes protection and a fresh start.  

Employee Benefits

Best Egg offers many additional benefits for our employees, including (but not limited to):

·       Pre-tax and post-tax retirement savings plans with a competitive company matching

program

·       Generous paid time-off plans including vacation, personal/sick time, paid short–

term and long-term disability leaves, paid parental leave, and paid company

holidays

·       Multiple health care plans to choose from, including dental and vision options

·       Flexible Spending Plans for Health Care, Dependent Care, and Health

Reimbursement Accounts

·       Company-paid benefits such as life insurance, wellness platforms, employee

assistance programs, and Health Advocate programs

·       Other great discounted benefits include identity theft protection, pet insurance,

fitness center reimbursements, and many more!