Two Chicks With A Side Hustle

The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera.
Responsibilities

  • Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals
  • Ensure proper endorsements and identification are obtained to follow credit union policies and procedures
  • Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously
  • Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions
  • Perform end-of-day balancing
  • Adhere to security, audit, and compliance requirements
  • Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
  • Attend educational events to increase professional knowledge
  • Complete annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
  • Complete FACT Act Red Flag training

Qualifications

  • High school diploma or equivalent
  • 6+ months of experience in customer service or a similar position
  • Bilingual in Spanish preferred 
  • Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
  • Accurate, detail-oriented, and organized with task management
  • Ability to use multiple systems simultaneously
  • Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
  • Ability to work independently and in a team-oriented environment
  • Must maintain a high level of confidentiality

Skills

  • AI & Machine Learning 
  • Customer Service 
  • Data Science

Benefits

  • Financial Well-Being:Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness:Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance:11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement:Paid Volunteer Hours
  • Growth:Degree Assistance up to $5,000 per year
  • Flexibility:Remote, Hybrid and Onsite Schedules
  • Security:Pet Insurance, Free Identity Theft Protection, Legal Assistance

For more information, including additional benefits, please visit our benefits website:https://careers.suncoastcreditunion.com/benefits
Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.

For more information, please visit our careers site: https://careers.suncoastcreditunion.com/

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