The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera.
Responsibilities
- Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals
- Ensure proper endorsements and identification are obtained to follow credit union policies and procedures
- Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously
- Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions
- Perform end-of-day balancing
- Adhere to security, audit, and compliance requirements
- Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
- Attend educational events to increase professional knowledge
- Complete annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
- Complete FACT Act Red Flag training
Qualifications
- High school diploma or equivalent
- 6+ months of experience in customer service or a similar position
- Bilingual in Spanish preferred
- Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
- Accurate, detail-oriented, and organized with task management
- Ability to use multiple systems simultaneously
- Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
- Ability to work independently and in a team-oriented environment
- Must maintain a high level of confidentiality
Skills
- AI & Machine Learning
- Customer Service
- Data Science
Benefits
- Financial Well-Being:Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
- Wellness:Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
- Work-Life Balance:11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
- Community Involvement:Paid Volunteer Hours
- Growth:Degree Assistance up to $5,000 per year
- Flexibility:Remote, Hybrid and Onsite Schedules
- Security:Pet Insurance, Free Identity Theft Protection, Legal Assistance
For more information, including additional benefits, please visit our benefits website:https://careers.suncoastcreditunion.com/benefits
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site: https://careers.suncoastcreditunion.com/