Online Teller

The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera.
Responsibilities

• Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals
• Ensure proper endorsements and identification are obtained to follow credit union policies and procedures
• Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously
• Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions
• Perform end-of-day balancing
• Adhere to security, audit, and compliance requirements
• Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
• Attend educational events to increase professional knowledge
• Complete annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
• Complete FACT Act Red Flag training

Qualifications

• High school diploma or equivalent
• 6+ months of experience in customer service or a similar position
• Bilingual in Spanish preferred 
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to use multiple systems simultaneously
• Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to work independently and in a team-oriented environment
• Must maintain a high level of confidentiality

Skills

• AI & Machine Learning 
• Customer Service 
• Data Science

Benefits

• Financial Well-Being:Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness:Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance:11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement:Paid Volunteer Hours
• Growth:Degree Assistance up to $5,000 per year
• Flexibility:Remote, Hybrid and Onsite Schedules
• Security:Pet Insurance, Free Identity Theft Protection, Legal Assistance

For more information, including additional benefits, please visit our benefits website:https://careers.suncoastcreditunion.com/benefits
Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.

For more information, please visit our careers site: https://careers.suncoastcreditunion.com/

Apply