Online Class Moderator

• • Remote/Nationwide, USA

Apply

• Job Title Online Class ModeratorJob DescriptionPrimary Responsibilities
  • Manages team of Class Moderators for KNA regulated online classes. This team is responsible for ensuring all regulatory requirements are met, including moderated student chats, polling, Instructor support and post class reporting. 
  • Works closely with Director, Campus & Class Operations to ensure live online classes are staffed and scheduled based on regulatory needs. 
  • Assists Instructors and students with first tier support for technical and access issues. Escalates advanced tech issues to Multimedia or Tech support teams as needed.  
  • Works with the Inside Sales team to ensure private classes are delivered based on client expectations. 
  • Collaborates with Contact Center to resolve student attendance questions and ensure excellent student experiences for students. Assists in coordinating student communications for cancelled or rescheduled sessions.
  • Works with Regulatory Filing & Reporting (RFR) team to ensure session reports are delivered in a timely manner. Collaborates with RFR on student attendance issues and advises students on make-up options.
  • Manage payroll for all direct reports, including reviewing for accuracy, Workday approval and corrective action when needed.Minimum Qualifications
  • Bachelor’s degree in Education, Business, Management or related field.
  • ​5+ years Customer Service; Admin Support  
  • Strong in Excel and Google Suite products
  • Ability to analyze data and make data-based decisions
  • Ability to thrive in an innovative, creative, and teamwork-oriented professional environment
  • Ability to work extended hours in order to meet business objectives (some evening and weekend hours required)
  • Embracive of a fast-paced working environment with evolving job responsibilities 
  • Ability to effectively manage a dispersed, remote workforce
  • Experience working with online delivery platforms (Zoom, WebEx, Adobe Connect, etc). 
  • Customer Service skills.Preferred Qualifications
  • Qualified candidates must understand the basic technical processes of live video streaming as well as have a general understanding of web-based training, possess basic troubleshooting skills and be detail-oriented.#LI-ER1LocationRemote/Nationwide, USAAdditional Locations Employee TypeEmployeeJob Functional Area OperationsBusiness Unit00079 Kaplan Professional

APPLY HERE

NOCO Boost Plus GB40 1000A UltraSafe Car Battery Jump Starter, 12V Battery Pack, Battery Booster, Jump Box, Portable Charger and Jumper Cables for 6.0L Gasoline and 3.0L Diesel Engines, Gray

(103928)

$99.95 (as of July 26, 2024 13:35 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)

Apple Watch Series 9 [GPS 41mm] Smartwatch with (PRODUCT) RED Aluminum Case with (PRODUCT) RED Sport Band S/M. Fitness Tracker, ECG Apps, Always-On Retina Display, Water Resistant

(3043)

$299.00 (as of July 26, 2024 13:35 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)