This is a solid “get clients live, keep them winning” role. You’ll own enterprise onboarding, then stay involved post-onboarding for training/coaching requests. It’s part customer success, part implementation, part light technical troubleshooting.
About Housecall Pro
Housecall Pro builds software for home service pros (scheduling, dispatch, payments, etc.), focused on helping small businesses run smoother and grow.
Schedule
- Remote (US-based)
- Full-time
- Pay range: $23.99–$28.21/hour (base + bonus)
- They note a budget of $58,682 annually
- Must be authorized to work in the US (no guarantee of sponsorship)
What You’ll Do
- Own enterprise customer relationships during onboarding: activation, adoption, product utilization, and value delivery
- Provide post-onboarding training/coaching support for key accounts
- Share customer trends + feedback across Sales, Marketing, Engineering, and Support
- Develop “Pro” advocacy and long-term engagement
- Spot expansion opportunities and recommend improvements
- Run projects with timelines, stakeholders, and moving parts
- Use qualitative + quantitative analysis to improve onboarding efficiency
- Troubleshoot technical issues and develop deep product knowledge
What You Need
- 1–3+ years in Customer Success, implementation, or sales
- Bachelor’s degree or equivalent experience
- Proven relationship-building + success metrics performance
- Strong communication (written and verbal)
- Detail-oriented, organized, and good with time management
- Problem-solver who can work fast without getting sloppy
Nice to Have
- Bilingual (English/Spanish)
- Cross-functional collaboration strength
- Credibility with home service industries (HVAC, plumbing, electrical, carpet cleaning, maid services)
Benefits
- Medical, dental, vision, life, disability, 401(k)
- Paid holidays + flexible “take it as you need it” PTO
- Monthly tech reimbursements
- Employee Assistance Program
- Paid parental leave + other company benefits
Straight-no-chaser fit check: this role screams “client-facing operator.” If you like running structured onboarding calls, herding stakeholders, and turning chaos into a plan, it’s a good lane. If you hate being measured on adoption/success metrics and juggling multiple accounts at once, it’ll get annoying fast.
Happy Hunting,
~Two Chicks…