Employer: ShipHero
The Role
Our Fulfillment Team is growing and we are looking for an Onboarding Specialist. If you’re looking to join a team that cares about meeting and exceeding client expectations and has fun doing it, we invite you to apply.
As an Onboarding Specialist, you are responsible for configuring new client accounts and educating clients on the fulfillment lifecycle. Your main goal is to set clients up for success with ShipHero Fulfillment. Clients look to you as a knowledgeable guide and you enjoy being curious and sharing what you know with others. Collaborating daily with Sales, Operations, and Customer Success, which you enjoy because you love to communicate and work with others.
This is a remote position with regular communication using video chat and Slack. Applicants should be able to work during regular business hours in the Eastern Time Zone (8am-5pm).
Key Responsibilities
- Meet with customers as needed to set up accounts (virtual meetings and phone)
- Advise customers of the most efficient way to configure account settings based on business needs
- Provide initial training to customers on the fulfillment workflow end-to-end
- Educate customers on software usage and how to contact support after active shipping begins
- Proactively assist warehouses with inquiries, errors, and special requests
The best applicants have:
- At least 1 year previous experience in eCommerce Fulfillment or Logistics/Warehouse Operations
- Previous experience in client service role, interacting with clients at all levels of an organization on a regular basis
- High attention to detail
- Excellent written and verbal skills
- Project management expertise and deadline driven
- Natural curiosity and enjoyment for continuous learning
- Ability to thrive in a high-pressure, fast-paced environment
- Work ethic that excels in a autonomous environment and the ability to self-motivate
Additional Job Details
Via email, phone and chat, you will communicate with clients and team members. You will collaborate with multiple teams and manage a variety of project timelines to completion. You will be receptive to feedback and seek to improve your skills.
Perks
- $2,000 so you can buy any equipment you need to be happy at your job.
- 4 weeks of PTO + holidays.
- Conference days don’t count against your PTO days, we want you to stay up-to-date.
- We pay for courses & conferences if you learn we all learn.
- Mandatory fun time. We mean it. Work-life balance in spades.
- Free health insurance for U.S. based employees.
Our Culture
Our culture reflects our founder’s belief that by bringing empathetic, talented and great people together – you can be empowered to do great things. We’re driven to help our customers grow their businesses by providing solutions that solve complex problems, continually engineered to be secure, reliable and fast. Our core values are more than words on a page, they are the foundation for how we interact with co-workers and their families, clients, partners and vendors.
Our Core Values:
- Do the right thing – Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, do what’s right, even when no one is watching.
- Tenacity – We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
- Have Fun & Be Bold – We support work life balance and have fun while being our bold and authentic selves.
- Scrappiness – We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.
