Onboarding Customer Support REMOTE

Schedule: 40 hours a week, Hours can vary: 7am-4pm is ideal but anywhere between 6am-4pm MST (Arizona time)

Training: 2 weeks (training schedule 9am-330pm MST 30 hours)

Location: 100% Remote

Start Date: August 1st

3-month Contract

Job Description

The Onboarding Support Specialist’s primary role is to support the company’s outreach initiative to customers to provide onboarding support.

This position will target accounts, not supported by an implementation coordinator, to allocate and assign licenses to users as well as train the license coordinator on how to use the features in the Manage Users tab so they can support their own accounts.

The Implementation Support Specialist primary duties are to:

• Represent our organization by providing onboarding support and orientation for our customers.

• Provide virtual (webinar) training to educators and License Coordinators on how to manage their account.

• Assist in the manual enrollment of teachers in the user account system.

• Track and document account interactions and follow up with customers as appropriate.

• Discern and communicate overall status of onboarding status to their manager.

• Ability to meet deadlines.

• Other duties as assigned.

Additional Skills & Qualifications

• Preferred: Associates Degree or equivalent years of experience in onboarding customers in an education technology environment

• At least 1 year of customer facing support experience.

• Excel experience manipulating data files.

• Excellent organizational skills and ability to manage multiple tasks at the same time.

• Exceptional written and verbal communication skills.

APPLY HERE