Company Overview
At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we’re living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer – safer communities, safer schools, safer hospitals, safer businesses – safer everywhere. We’re building integrated technologies that help protect people, property and places. We’re connecting public safety agencies and enterprises – enabling the collaboration that’s critical for a more proactive approach to safety and security. We’re committed to solving for safer every day because the work we do here matters.

Department Overview
The Network and Security Operations Center provides 24×7 monitoring and response services for 9-1-1 Public Safety Answering Points (PSAP).

Job Description
Night Shift
For California Resident Applicants (8×5 Shift): Tuesday – Sunday, 10:00 pm – 6:30 am (Pacific Time)
For Applicants Residing Outside of California (4×10 Shift): Wednesday – Sunday, 6:00 pm to 430 am (Pacific Time)

Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

Qualifications

1+ years of technical support experience in a customer-facing IT service organization
Microsoft Windows OS (operating systems) support experience
Remote or virtual machine support experience a plus
Network fault monitoring dashboard experience
Experience with endpoint administration for security, patch, or backup management
Use of ServiceNow or Remedy for case and incident management
Exceptional written and verbal communication skills
Ability to remain level-headed and professional at all times
This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

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Basic Requirements
Minimum of a high school diploma
1+ year of experience in Customer Service, Call Center, or Operations support
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.​

Travel Requirements
Under 10%

Relocation Provided
None

Position Type
Experienced

Referral Payment Plan
Yes
Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!