As a Customer Service Representative, you’ll be taking inbound calls from Teladoc customers. You’ll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.
If you’re detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.
This remote, flexible opportunity pays independent contractors $10 per hour. Independent contractors that service 30+ hours in a week will earn an additional $1 per hour for that week, increasing their earnings to $11/hour.
What to Expect
Essential Functions
- Answer incoming calls
- Review customer history as necessary
- Follow policy and procedure guidelines
- Register patients
- Verify memberships
- Add customer to the appointment queue
- Help answer billing questions and resolve billing issues
- Help with basic technical issues
- Document information and outcomes as necessary
About You
Prior customer care experience is required. A medical background is a huge plus. You will need a paperless work area and cell phone free environment.
In addition, successful Customer Service Representatives have the following characteristics:
- Strong attention to detail
- Excellent communication skills
- Able to maintain a focused, professional environment
- Positive attitude
- Empathy, patience, and integrity
- Self-sufficient and organized
- Strong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneously
- Able to maintain confidentiality and secure sensitive information
To be a Customer Service Representative for Teladoc, you will need a Windows PC. Macs and Chromebooks are not supported at this time. In addition, you’ll need a computer and equipment meeting the following specifications, at a minimum:
- Headset: USB noise-canceling headset
- Internet: High-speed, hard-wired (no Wi-Fi or Satellite)
- Operating System: Windows 8.1 or Windows 10
- Processor: Intel Core or Intel Pentium 4
- Memory: 8GB of RAM
- Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
- Sound: Sound card installed (standard on most computers)
- Virus Protection: Up-to-date anti-virus software installed