Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Collections Representative, you will become an expert in one particular brand over the course of our 3 week training program. After you complete training, you will reach out to customers and identify solutions to help make consistent loan payments. You will need to be comfortable working with customers through difficult situations.
Responsibilities:
- Effectively handle inbound and outbound calls to customers regarding overdue loan payments
- Finding solutions for customers who are past due on their account to get them back up to date
- Communicate by phone and email with customers, co-workers, supervisors and management
- Maintain accurate, up-to-date information for customer accounts
Requirements:
- 1 year of collections experience
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Benefits & Perks:
- Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Full-Time Employees working 30+ hours per week are eligible for benefits; interns are not eligible.
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.