Would you like to work remotely for one of the world’s largest candy companies. Check out this position at Nestle. Look below to see what they have to say about this available position.
As the nationâ€™s leading bottled water company, NestlÃ© Waters North America is dedicated to providing customers with healthy hydration options. Alongside that, weâ€™re also committed to developing our people â€“ enabling them to make the most of the many elements that help them to succeed.
NestlÃ© Waters consists of four business units: Corporate, Retail, Supply Chain and ReadyRefresh by NestlÃ©. Whichever one of these areas you choose to join, youâ€™ll find yourself collaborating with a highly talented team on work thatâ€™s challenging, engaging and incredibly rewarding. Youâ€™ll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. Itâ€™s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions â€“ all while delivering healthy hydration to millions of customers.
Our Remote Customer Service Representative (CSR) is a vital part of the growth and success of our business! The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience
Required Reporting Location:
Tampa, FL (for new hire orientation)
Monday â€“ Friday from 12:00 pm to 9:00 pm
Saturday (rotational) from 8:00 am to 4:00 pm
$15.00 per hour (overtime after 40 hours) paid bi-weekly
$500.00 per month bonus opportunity (based on performance)
Excellent NestlÃ© Waters North America Benefits:
Medical, dental, vision, prescription, life insurance, short-term and long term disability, tuition reimbursement, paid vacation, paid time off and much more!
What youâ€™ll do daily:
â€¢ Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns
â€¢ Handle difficult customer calls in a courteous and professional manner
â€¢ Correctly enter information into our Customer Relationship Management (CRM) system according to the customerâ€™s needs and/or concerns
â€¢ Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
â€¢ Display exceptional decision-making and problem solving capabilities to take immediate action on all calls
â€¢ Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio