Homebridge believes that quality care comes from skilled and supported caregivers. As California’s largest employer-trainer of caregivers and the State’s largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients across the State.
In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly-diagnosed IHSS MediCAL beneficiaries each year, with a staff of more than 250 fulltime caregivers. The agency is also the major provider of training courseware to IHSS Career Pathways, a statewide program for government-funded in-home caregivers.
We are passionate about creating impact in the lives of those we serve.
The wage range for this role is $27.07 – $28.22 hourly (non-exempt)
About Us
Homebridge is a non-profit organization that makes independent living possible through exceptional home care solutions. We are the largest non-profit employer-trainer of home care workers in California with 600+ diverse staff members who collectively speak more than 25 languages. In 2022, Homebridge was awarded $16.2M to build and execute training for the California Department of Social Services’ IHSS Career Pathways Program.
This exciting new initiative is meant to provide training opportunities to in-home support service (IHSS) providers across the state of California. The program aims to recruit, train and retain a network of high-skill care workers; improve customer experience and care outcomes; and support a career ladder that allows workers to build their skills and provides opportunities for career advancement.
We are passionate about creating impact in the lives of those we serve. To learn more and to join our team, visit our website: www.homebridgeca.org.
Position Summary
This individual helps create a positive learning experience by guiding and supporting participants through the logistics of the training cycle – course selection and enrollment, orientation to the online platform used to conduct training, course completion and wrap up.
Success in this position requires patience and attentiveness; a goal-oriented focus on trouble-shooting issues; and the interpersonal skills that build trust, confidence, and partnership rapport.
Work also requires a balance between responding to participants’ calls for assistance and anticipating what they will need or call about, next.
Work may be programmed for weekdays, weekends, and evenings.
Essential Job Functions
- Communicate with newly registered course participants by email, phone, and/or video calls
- Onboard new trainees to the platform, providing basic technical assistance (navigation to platform and/or class meeting, use of platform, etc)
- Follow up with assigned students they have enrolled to provide program information
- Share future course suggestions with students, encouraging them to continue learning with Homebridge
- Collect, organize, share feedback on course delivery and operations
- Operationalize retention program designed by Manager of Customer Success
Qualifications (Knowledge, Skills, and Abilities)
- 2+ years of direct customer service, online service delivery, and/or technical support.
- Customer service approach. Problem solver. Positive attitude.
- Patience, flexibility, empathy, and ability to nurture others.
- Strong verbal and written communication skills.
- Ability to connect quickly with others and build rapport. Bilingual.
HR: Work Environment & Physical Demands
This position can be primarily remote and sedentary. When in office, the applicant can expect to be working at a desk in a temperature-controlled office, in a modular space or individual office. The noise level in the work environment is usually moderate. Our funder does require all employees to reside in the State of California, but applicants are not required to live in the Bay Area.
