Imagine360 is currently seeking Healthcare Navigation Support Coordinators to join our team! This position is responsible for researching all requests that could not achieve first call resolution and require further research and outreach. This work is inclusive of provider research utilizing internal and external technologies, negotiation with out of network providers, and other required tasks to coordinate medical services for our members.
*Training for this class will run 7:00am-4:30pm Central Time M-F for 3 weeks, beginning 7/8/2024. Attendance during all of training is required.
Position Location: 100% Remote
Responsibilities include but are not limited to:
- Coordinate with Navigation team to research provider accessibility and appointments for our members. Contact multiple provider offices and work with their staff to ensure plan acceptance and available access to scheduling care.
- Coordinate related internal and external logistics to streamline the member experience. IE: retrieval of medical records, email communications, miscellaneous administrative functions/tracking.
- Accurately track and document applicable actions taken utilizing i360 proprietary software.
- Provide critical related data reporting as needed.
- Interact and build relationships with clinicians and service providers while leveraging our proprietary technology to streamline and simplify healthcare complexities and make it easy for our members to work with us.
- Participate in special projects and developmental opportunities, as available, to gain business exposure and build a rewarding career with i360!
Required Experience/Education:
- High School Diploma or GED required, some college welcome
- Exposure to medical benefits is preferred
- Experience with inbound and outbound calling preferred
Skills and Abilities:
- Problem solvers and investigators who take initiative and enjoy making a difference
- Proficient in Microsoft Outlook, Word and Excel
- Strong verbal and written communication skills
- Highly organized, adept time management and prioritization abilities
- Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information (PHI)
- Willingness to routinely, reliably come to work on schedule and adjust shift/scheduling based on the needs of the organization (including occasional paid overtime).
What can Imagine360 offer you?
- Multiple Health Plan Options, including a 100% employer paid premiums option
- 100% Company paid employee premiums for Dental, Vision, STA, & LTD, plus Life Insurance
- Parental Leave Policy
- 20 days PTO to start / 10 Paid Holidays
- Tuition reimbursement
- 401k Company contribution
- Professional development initiatives / continuous learning opportunities
- Opportunities to participate in and support the company’s diversity and inclusion initiatives