U-Haul is looking for an organized, friendly, and motivated call center representative who can work out of our Phoenix office or remote! This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services via phone, chat, and email. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.
SHIFT SCHEDULE:
- Days Vary: Monday through Sunday
- Hours Vary: 6:00 a.m. – 4:00 p.m.
- Initial training hours: Monday-Friday 7:30am–4pm for four weeks.
- Holidays
Compensation: $15.00/Hr
Customer Support Specialist Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through phone calls, chats, and emails.
- Acknowledging and resolving customer complaints.
- Processing, rebooking, and modifying orders.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues and supervisors as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Support Specialist Requirements:
- High school diploma or GED.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Perks of joining the U-Haul fleet:
Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.
Here are just some of the programs U-Haul has available:
- Full Medical coverage
- New indoor fitness gym
- Onsite medical clinic for you and your family
- Career stability
- Opportunities for advancement
- Valuable on-the-job training
- Prescription plans
- Dental & Vision Plans
- Business and travel insurance
- YouMatter Employee Assistance Program
- Paid holidays, vacation, and sick days
- Employee Stock Ownership Plan (ESOP)
- 401(k) Savings Plan
- Life insurance
- Critical Illness/Group Accident
- 24-hour physician available for kids
- Subsidized gym/ membership
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on cell phone plans, hotels, and more
- LifeLock identity Theft
- Tuition reimbursement program
- Free online courses for personal and professional development at U-Haul University
- Savvy consumer wellness programs- from health care tips to financial wellness
- U-Haul federal credit union
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.