Mercury — Customer Support Specialist
Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
Pay: not listed
Schedule: not listed
Employment arrangement: Not stated
Phone requirements:
Phone requirements not confirmed
Location restrictions:
Needs review
Requirements
What You Bring:
– Have 2+ years of experience in a Customer Experience / Customer Support role
– Consistently exercise empathy
– Always seek to answer the question behind the question
– Understand how to translate complex terminology into clear, human user communication
– Enjoy thinking about how to automate as much of your job as possible
– Keep a clean, ordered inbox
– Stay calm and collected while working on ten things at once
– Feel confident talking with startup folks in person, over chat, or on the phone
– Use creativity while working within difficult constraints
– Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses)
Other requirement statements in the listing:
– Required: be available to work at least one weekend day per 5 day shift
– We are currently hiring for multiple shifts. Openings will be covered early in the interview process
– Your working schedule will be fixed – this is long-term commitment, not a rotating shift