Employer: ChowNow
About the Position:
As a Menu Specialist, you will provide our clients with excellent customer-facing menus that meet their functional needs. It will be your responsibility to ensure that Menus are updated accurately, efficiently, and quickly in order to meet the deadlines needed for our clients. You will be expected to work autonomously while also supporting your teammates to meet your individual and team monthly goals. You will work and communicate quickly and efficiently with other departments in order to ensure you are providing the best service to our clients possible.
Reports to the Menu Team Supervisor. No Direct Reports. Occasional travel
About Us:
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.
Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace and the kind of mission, that appeals to you, we’d love to talk.
Together we can preserve neighborhood flavor, one restaurant at a time.
Specifically you will:
- Enter and update menus efficiently and accurately.
- Record edits and adjusts menus with a high level of detail, accuracy, and speed.
- Communicate regularly with management and other team members.
- Properly manage your own schedule and meet deadlines on a daily basis.
- Meet your monthly menu goal that is centered around a number of items entered into the ChowNow system
Within One Month You’ll:
- Progress through our new hire training and onboarding ramp camp.
- Understand the various programs we use such as Salesforce, Slack, the ChowNow Dashboard, and Dropbox.
- Understand how to claim menu tasks and learn how to put together your calendar.
- Complete 50 menus and maintain a quality success score of 85%.
- Recognize and resolve basic menu problems such as building modifications and creating functionally sound menus.
- Meet all deadlines outlined by the department
Within Three Months You’ll:
- Maintain a daily average of 3 menus or more.
- Maintain a menu quality success score of 90% or higher.
- Understand more complicated menu setups and be able to map out and plan the menu prior to building it out.
- Maintain an average menu entry time of 2 hrs or less per menu.
- Be able to accurately predict how long a menu will take and schedule accordingly at a minimum of 3 business days ahead of time.
- Meet all deadlines outlined by the department
Within Six Months You’ll:
- Maintain a daily average of 4 menus or more.
- Maintain an average menu entry time of 1.75 hours or below.
- Maintain an average menu quality success score of 90% or above..
- Master all cuisine types and menu modifier variations.
- Meet all deadlines outlined by the department
You Should Apply If:
- You can be available during working hours (9 am – 6 pm CST).
- You have previously worked in a production position and have experience with data entry.
- You are self-motivated and incredibly organized.
- You work well by yourself, but you’re also a great team player and enjoy having a team to bounce ideas off of.
- You have displayed excellent time management and planning skills in previous positions and you know how to work with a tight calendar.
- You exhibit excellent critical thinking skills.
- You have excellent written communication skills and know-how to communicate well with team members through comments, emails, and instant messaging.
- You have a history of meeting deadlines and SLAs.
- You are open to feedback and are excited to grow based on work with your manager in one on ones and ongoing training with teammates.
- You are excited to contribute to discussions and support your teammates in a remote team setting.
About Our Benefits:
- Competitive Salary
- Ongoing training and growth opportunities.
- A “Best Place to Work” winner multiple times where we focus on creating a great employee experience.
- A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage – we offer several programs to support your mental health and wellness goals.
- 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program.
- Commuter benefits (including Uber Pool).
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Quarterly Industry Speakers Series.
- Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
- Fully stocked kitchen and cold brew on tap.
