The Membership Placement Specialist (MPS) is responsible for successfully assisting families to secure their status as registered girl/adult members to help achieve the Council membership goals and objectives. The MPS will successfully convert leads of individuals interested in joining Girl Scouts into registered Girl/Adult members. The MPS is also tasked with securing increased girl and adult participation in other volunteer opportunities.
The MPS performs routine tasks to support the development of memberships for girls/adults while providing high-quality customer service, troubleshooting skills, and team effectiveness. The specialist supports all GSOFCT recruitment and retention efforts of girl/adult members. At all times she/he must portray a positive image that represents policies, and procedures, and promotes customer service to internal/external stakeholders.
MAJOR ACCOUNTABILITIES:
- Responsible for contacting new girls and their families regarding placement into troops or creation of new troops and any follow-up after initial contact.
- Collaborates with staff and volunteers to form troops, recruit, and orient volunteers (New Troop Onboarding) to help achieve the membership goals of the Council.
- Utilize Volunteer Systems to manage and keep track of the conversion process including updating troop information as needed.
- Responsible for evaluating and adjusting the placement process as needed to ensure a positive experience for potential members.
- Embrace and enhance a culture that values diversity and ensures that staff, girl, and volunteer efforts reflect the council’s commitment to diversity, equity, and inclusion.
- Prepares a variety of status reports, including activity, follow-ups, and adherence to goals.
- Converts leads of interested Girls and adults obtained from various sources into members.
- Responsible for follow-up contact with Girls/parents regarding placement of Girls in troops.
- Follow-up on new leads and referrals in a timely fashion to manage leads/keep track of the conversion process including, updating the logs as needed.
- Responsible for placement of Girl and adult members, including members recruited by Membership Specialists
- Assists the Membership Cross-Functional team in the implementation of the Membership Recruitment plan.
- Provide exemplary customer service when answering phones, returning calls, and responding to emails.
- Promotes increased diversity in Girl and adult memberships by reaching out to appropriate community organizations to recruit a diverse membership.
- Clearly articulates expectations of participation for both Girls and adults including costs, time, outcomes, and participation in Product Sales
- Promotes and assists with Council-wide programs and events as needed.
- Maintains proficiency by attending appropriate training, including sales training.
CORE COMPETENCIES:
- Strong written and oral communication skills.
- Knowledge/expertise in GSUSA, and GSOFCT policies regarding troop membership and fees for adults/girls.
- Ability to work with a diverse group of staff, girls, and volunteers.
- Strong attention to detail.
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s Degree or equivalent preferred.
ADDITIONAL JOB REQUIREMENTS and PHYSICAL DEMANDS:
- Strong organizational and interpersonal skills and the ability to work in a team environment.
- Demonstrated ability to work independently and handle multiple projects simultaneously.
- Computer proficient and skilled in the use of Microsoft Office
- Ability to work a flexible schedule including evenings and weekends and travel to locations throughout the state to interact with employees, vendors, and/or volunteers.
- Knowledge of or willingness to learn the Girl Scout program, principles, and standards.
WORK ENVIRONMENT:
- Remote, when working in a service center you will be in a general office setting with proximity to other staff.