Be the calm, confident voice that helps people get faster access to neurology care when the system makes them wait months. If you can handle high-volume calls and messages, think on your feet, and guide people through sign-up with empathy and precision, this role is a strong fit.
About Neura Health
Neura Health is building a virtual neurology practice to reduce long wait times and expand access to specialized care. They use technology, data, and AI-assisted diagnostics to support patients across conditions like headaches, epilepsy, memory disorders, and chronic pain. Backed by $22M+ in funding, they’re focused on improving outcomes and making brain health care easier to access.
Schedule
• Fully remote, full-time
• High-volume inbound and outbound support across phone, email, SMS, and online chat
• Spanish/English bilingual support required (written and verbal)
What You’ll Do
⦁ Handle a large volume of inbound and outbound calls, emails, SMS, and chat inquiries in a timely, patient-friendly way
⦁ Learn and follow activation scripts and FAQs, then adapt when situations require going off-script
⦁ Identify customer needs, research issues, resolve complaints, and provide solutions that keep sign-ups moving
⦁ Own customer requests end-to-end, including follow-ups and coordination with escalation teams
⦁ Guide less tech-savvy prospective customers through online sign-up forms step-by-step
⦁ Track recurring issues and actions taken in the database, then share insights with the team
⦁ Use call center insights to recommend process improvements that boost efficiency and customer satisfaction
⦁ Meet service, productivity, and quality goals on a daily/weekly basis while keeping the experience human
What You Need
⦁ High school diploma or equivalent
⦁ 2+ years of call center or customer support experience
⦁ Fluent in Spanish and English (written and verbal)
⦁ Strong customer sales instincts and the ability to encourage sign-up without being pushy
⦁ Confident problem-solving, conflict resolution, and complaint handling skills
⦁ Ability to multitask, manage time, and stay organized in a high-volume environment
⦁ Comfort switching between multiple communication channels and tools
⦁ A style that matches an empathetic, mission-driven, precise, transparent, collaborative team culture
Benefits
⦁ Annual salary range: $55,000–$60,000 plus benefits
⦁ Fully remote role with meaningful patient impact
⦁ Opportunity to grow with a well-funded health tech company working on urgent access problems
If you’re bilingual, phone-strong, and you like being the person who turns confusion into clarity, apply while this seat is open.
You’re not just answering questions here. You’re helping someone get care sooner.
Happy Hunting,
~Two Chicks…