Be the friendly closer who turns curious prospects into real members, across phone, email, chat, and SMS. If you can handle high volume, speak Spanish fluently, and you’re good at guiding people through sign-up without making them feel lost, this role is a strong fit.
About Neura Health
Neura Health is building a large virtual neurology practice to reduce the 4–6 month wait many patients face for neurologists. They combine technology, data analytics, and AI-assisted diagnostics to improve access and outcomes for neurological conditions. They’re venture-backed ($22M+) and focused on making brain health care easier to reach.
Schedule
- Remote
- Full-time
- High-volume inbound and outbound across phone, email, SMS, and chat
- Metrics-driven targets for service, productivity, and quality
What You’ll Do
⦁ Handle a large volume of inbound and outbound calls, emails, SMS, and chat inquiries quickly and professionally
⦁ Use scripts and FAQs to explain Neura’s services, while adapting when questions get nuanced (pricing varies by channel/partnership)
⦁ Identify customer needs, research issues, resolve complaints, and provide clear solutions
⦁ Own requests end-to-end, including follow-ups and coordination with escalation teams
⦁ Proactively share helpful info that increases confidence and encourages sign-up
⦁ Track daily issues and actions taken in the database and share patterns with the team
⦁ Use call center insights to recommend process improvements that boost efficiency and customer satisfaction
⦁ Walk less tech-savvy prospects through online forms so they complete enrollment smoothly
What You Need
⦁ High school diploma or equivalent
⦁ 2+ years in a call center or customer support role
⦁ Fluent Spanish (written and verbal)
⦁ Strong problem-solving, multitasking, and time management
⦁ Conflict resolution skills and comfort handling complaints
⦁ Sales experience and the ability to influence ethically and clearly
⦁ Culture fit: empathetic, mission-driven, collaborative, precise, transparent, compassionate, results-oriented
Benefits
⦁ Salary: $55,000–$60,000/year plus benefits
⦁ Mission-driven health tech work improving access to neurology care
If you’re bilingual and you’ve got the call-center-to-sales blend, apply now. Roles that require fluent Spanish and high-volume activation tend to fill fast.
You’ll be the voice that turns “I’m curious” into “I’m getting help.”
Happy Hunting,
~Two Chicks…