Help patients get faster access to neurology care by guiding them through sign-up with clarity, empathy, and confidence. If you’re bilingual in Spanish and thrive in high-volume, multi-channel customer support, this role puts you on the front line of mission-driven healthcare.
About Neura Health
Neura Health is building a virtual neurology practice to reduce long wait times for specialist care and support patients across their ongoing condition journeys. They combine technology with compassionate care to improve access and outcomes for neurological conditions.
Schedule
Remote, full-time role.
High-volume inbound and outbound support across phone, email, SMS, and online chat (specific hours and time zone expectations shared by Neura during hiring).
What You’ll Do
⦁ Handle a large volume of inbound and outbound calls, emails, SMS, and chat inquiries quickly and professionally
⦁ Use and adapt activation scripts and FAQs to educate prospects and move them toward signup
⦁ Resolve issues end to end, including follow-ups and coordination with an escalation team when needed
⦁ Proactively share helpful info that reduces friction and increases completed sign-ups
⦁ Track recurring issues, document actions in the database, and share insights with the team to improve processes
What You Need
⦁ High school diploma (or equivalent)
⦁ 2+ years in a call center or customer support role (sales experience is a plus)
⦁ Fluent in Spanish (written and verbal)
⦁ Strong problem-solving, time management, and multitasking skills
⦁ Confident conflict resolution and customer de-escalation ability
⦁ Culture fit: empathetic, mission-driven, collaborative, precise, transparent, compassionate, results-oriented
Benefits
⦁ Salary: $55,000–$60,000 annually
⦁ Remote work with a mission-driven health tech team
⦁ Benefits package (details provided by Neura during the hiring process)
If you’re applying soon, move on this while it’s still fresh.
You’re not just answering questions here, you’re helping people get care faster.
Happy Hunting,
~Two Chicks…