Member Support Specialist - Two Chicks With A Side Hustle

98point6 is recruiting for a Member Support Specialist. Look below to see the requirements for this position.

Your role and impact The Member Support Specialist reports to the Manager of Member Support and is responsible for providing world-class operations support to 98point6 members and internal teams. In this role, you will contribute to excellent support metrics and provide feedback on areas of opportunity for relentless improvement. Your work will be critical to delivering superior customer care to a rapidly growing member base. *This is a full-time work-from-home role. Working hours are 8:30 am–5:00 pm PT, Wednesday through Sunday.

Responsibilities

Deliver high-quality, frontline customer support to agreed-upon service levels
Efficiently review customer contacts and provide actionable insights that drive process improvements to enhance customer experience and eliminate friction-causing roadblocks
Be a subject matter expert on 98point6 products, services, policies, processes and workflows, both internally and externally

Partner with management on support improvements, including process, training and workflow gaps
Collaborate on dedicated customer-facing work, with special projects as assigned by leadership
Create phenomenal member experiences to ensure retention by quickly and clearly addressing questions via chat, phone and email

Qualifications

1+ years experience in customer support, customer operations and/or contact center operations
Impeccable customer service skills with a relentless desire to exceed expectations