Support seniors and caregivers who rely on life-saving medical alert devices. If you’re steady under pressure, kind on the phone, and thrive helping people feel safe, this role delivers purpose with every call.
About Medical Guardian
Medical Guardian provides medical alert technology that helps members live independently with confidence and peace of mind. The team blends compassion, quick thinking, and strong product knowledge to support users and their families. You’ll join a mission-driven culture known for empathy and reliability.
Schedule
• Full-time
• Remote, US-based
• Must reside in: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, or TX
• Start Date: Monday, December 15
• Perfect attendance expected during first 60 days
• Private workspace and strong wired internet required
• Equipment provided
What You’ll Do
• Answer inbound calls from members and caregivers regarding orders, billing, and device support
• Walk users through troubleshooting and product usage
• Maintain detailed account notes and update member information
• De-escalate concerns and resolve issues professionally
• Promote additional products/services to current members when appropriate
• Meet quality and performance goals as part of a supportive team
What You Need
• 2+ years member service or call center experience preferred
• High school diploma required; associate or bachelor’s degree preferred
• Tech-savvy with strong multitasking ability
• Empathy, patience, and confident communication skills
• Strong time management and active listening
• Legally authorized to work in the US (no sponsorship available)
Benefits
• $17/hour
• PTO after 60 days
• Medical, dental and vision insurance
• Short- and long-term disability
• 401(k) retirement plan
• Equipment provided
Protecting lives starts with a calm voice and a caring presence.
Lead with compassion. Grow in a mission-driven team.
Happy Hunting,
~Two Chicks…