Next College Student Athlete
Member Support Assistant Job Description:
A Member Support Assistant will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Member Support Assistant will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.
Responsibilities:
- Primary responsibility will be assisting in the onboarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership
- Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
- Two to three hours of phone interaction with NCSA members per day
- Two to three hours of email interaction with NCSA members per day
- Coach NCSA student-athletes/families as needed
- Answer questions regarding recruiting related questions
- Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
- Provide a world class customer service experience to any and all NCSA clients
- Other responsibilities as assigned
Qualifications:
- Ideal candidates have played or coached high school or collegiate sports
- World class customer service skills
- Organized and detail oriented
- Strong work ethic with team player mentality
- Professional, friendly phone demeanor
- Excellent conversational skills
- Proficiency with Microsoft Word, Excel and Outlook
- Excellent writing skills
- Passionate about college athletics
- Goal oriented with a desire to succeed
- Weeknight and weekend availability required, 25-29 hours per week
Schedule:
- Ideally 2pm-8pm M-Th CST / 12pm – 6pm PST
- 5 Weekend Hours
Hourly Rate: $15.00/hour
ABOUT NCSA College Recruiting
NCSA College Recruiting is the world’s largest college recruiting platform and part of IMG Academy, the leader in athletic-academic education and development for high school student-athletes.
At NCSA, we believe in building better lives through sport. We are committed to helping every student-athlete reach their full potential and instilling skills and habits that lay a foundation for athletic and academic success. Through digital-first tools and expert guidance, our team of former athletes and coaches helps student-athletes through the college recruiting journey to ensure success in college and beyond.
For over 20 years, NCSA has empowered the next generation of student-athletes to take control of their future. Be a part of NCSA’s mission and see why NCSA is one of the nation’s best employers in sports.
IMG Academy is part of the Endeavor family of companies (NYSE:EDR).
Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture we endeavor to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.
Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position, based on various factors, including budget and industry data. Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, robust benefits, growth and developmental opportunities, and other offerings.
Hiring Range Minimum: $15.00 hourly
Hiring Range Maximum: $16.50 hourly