Member Support Advocate

Job Description

Overview

Innovative, Dynamic, Fast-paced, and Collaborative are just some words our employees use to describe us when they become a part of BroadPath and experience our Culture of Constant Connection! BroadPath is immediately hiring a Member Support Advocate to work from home! Our Member Support Advocate is responsible for assisting Members by responding to phone, mail, and/or email inquiries accurately and resolving issues in a consistent manner through an efficient, empathetic, positive and customer-focused approach.
Responsibilities

BroadPath is excited to be hiring Member Support Advocates to Work at Home!

· Assist members, providers, and insurance agents regarding Healthcare benefits and options via web systems

· Member satisfaction, resolution-focused mindset, and ability to identify problems and proactively produce results.

· Provides support in navigating the online web systems and troubleshooting issues

· Ability to effectively multitask and possess excellent attention to detail

· Excellent communication (both verbal and written) and problem-solving skills

· Self-motivated with the ability to work well independently and as part of a team with minimal direct supervision

· Ability to build and maintain relationships with members and providers by providing exceptional support
Qualifications

· Minimum 1 year experience in a Call Center/ Customer Service required

· Minimum of 1 year work experience in Medicare Healthcare/Exposure in a fast-paced healthcare environment

· High school diploma, general education degree or equivalent

· Computer literate (Microsoft Windows, keyboarding skills, strong systems aptitude)

· Ability to interpret providers documentation in healthcare systems

· Experienced in being held accountable for multiple KPIs

· 100% attendance is required during training: No time off within the first 60 days of employment.

· Responsible for providing your own 19″ monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard

· Reliable hardwired internet is a must with at least 25mbps download| 10mbps upload speeds

Money & Perks

· Salary/Pay Rate: $17.00 Hourly

· Exclusive Hive Life entertainment events, and invitation to join our Diversity, Equity, + Action Committee

· Access to Broad Path’s Limited Medical Plan starting on the first of the month after 60 days of employment. After one year of full-time employment, you will receive access to our Major Medical Plan, 401K, Career Advancement Opportunities, and our one of a kind Bhive kit

· Uncapped Employee Referral Program & Weekly Pay Days!
Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation