- Assign, direct and evaluate the work of a Contact Center team to include implementing and meeting business or departmental objectives, managing team performance and problem resolution
- Partner with leadership to create, develop, recommend and implement recognition programs to improve morale, member service performance, and employee retention
- Maintain accurate statistical records of performance management, analysis, and reporting of operation metrics
- Assist in the establishment and maintenance of desktop and standard operating procedures to ensure compliance and adherence to all regulatory guidelines
- Establish and maintain an environment that encourages teamwork, engagement and ethical behavior
- Fluency in Spanish is preferred, fluency in English is required
- Other duties as assigned
Minimum Qualifications
- Bachelor’s degree in Business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
- 3 years of experience working in pharmacy benefit management, healthcare, insurance, retail, or highly regulated market or contact center
- Must be eligible to work in the United States without need for work visa or residency sponsorship
Amazon Basics Dog Poop Leak Proof Bags With Dispenser and Leash Clip, Unscented, 300 Count, 20 Pack of 15, Black, 13 Inch x 9 Inch
$7.99 (as of October 6, 2024 14:43 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)