Two Chicks With A Side Hustle

Your primary focus in this role will be interacting with current or prospective Members with professionalism and positivity. Primarily you will be trained to resolve voice and email interactions interchangeably, focused on topics including general member inquiries, returns, tracking orders, and modifying orders.   As an important part of the most fun online shopping experience, you will provide accurate and complete information to our members. Once you master the first level of skills you will have the opportunity to increase your knowledge, handling more complex situations and working in alternate channels such as messaging or social media. 

About You

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work.

  • High school diploma or equivalent
  • Proficient in relevant computer applications and ability to maneuver multiple screens at a time.
  • 1-3 years of experience in a Contact (CALL) center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations appropriately

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