This is a front-line member support role where your voice and empathy actually matter. You’ll handle inbound and outbound calls, help members enroll in Vida’s program, and guide them through next steps with clear answers, calm energy, and HIPAA-level professionalism.
About Vida Health
Vida Health is a healthcare organization focused on helping members access support and programs that align with their health goals. This role sits on the Member Services team and is built around high-quality service, enrollment support, and strong follow-through.
Schedule
- Remote (United States)
- Full-time, non-exempt hourly
- Seasonal: 3-month role with possible extension based on performance and business need
What You’ll Do
⦁ Make outbound outreach calls to members (including people unfamiliar with Vida) to explain program benefits and drive enrollment using motivational interviewing and rapport-building
⦁ Take inbound calls to conduct assessments, answer service questions, support enrollment based on interests/health goals, and help with app navigation and general inquiries
⦁ Deliver a high-quality member experience with empathy, accuracy, and efficiency while educating members on Vida offerings
⦁ Document all interactions and resolutions in the Member Services system while maintaining confidentiality and HIPAA compliance
⦁ Resolve concerns proactively and escalate complex issues to the right teams, ensuring timely follow-up with members
⦁ Handle objections professionally and provide clear, reassuring solutions that prioritize satisfaction and care standards
⦁ Support team projects as needed (training updates, peer sessions, meetings, script improvements, quality monitoring)
⦁ Participate in ongoing training and development to keep your service skills sharp
⦁ Meet and exceed inbound/outbound KPIs and other assigned performance expectations
What You Need
⦁ High school diploma or equivalent required (Associate’s or Bachelor’s preferred)
⦁ 2–3 years of customer service or call center experience (healthcare preferred)
⦁ Strong verbal and written communication and active listening skills
⦁ Solid problem-solving skills and comfort handling sensitive conversations
⦁ Experience using CRM and ticketing systems
⦁ Ability to work efficiently in a fast-paced, member-focused environment
Benefits
⦁ $21/hour
⦁ Remote work (US)
⦁ Opportunity for extension based on business demand and performance
If you’re ready to help members say “yes” to support and feel taken care of from the first call, apply now.
This role is perfect for someone who can balance warmth and speed while keeping every interaction accurate, compliant, and human.
Happy Hunting,
~Two Chicks…