Use your customer service skills to do more than just answer calls. As a Member Services Agent I, you’ll be the first point of contact helping people understand and access a healthcare program designed to improve their lives. If you love solving problems, calming confusion, and making someone’s day a little easier, this role will feel like a fit.
About Vida Health
Vida Health is a healthcare organization focused on helping members improve their health through accessible, personalized support. They connect people to programs, tools, and guidance that align with their health goals, using both human support and technology to make care easier to understand and use. Their work centers on clear communication, empathy, and making every interaction count.
Schedule
- Full-time, remote role within the United States
- Non-exempt hourly position at $21 per hour
- Call center-style environment with inbound and outbound phone work
- Must be comfortable working in a fast-paced, member-focused setting
What You’ll Do
- Make outbound calls to members (who may or may not know about Vida) to explain the benefits of enrollment and encourage participation in Vida’s free health programs
- Take inbound calls from members to answer questions, conduct assessments, assist with program enrollment based on their interests and health goals, and help with app navigation and general inquiries
- Deliver an exceptional member experience by responding with professionalism, empathy, and efficiency while educating members on services that best match their needs
- Accurately document all interactions and resolutions in the Member Services system, maintaining confidentiality and following HIPAA guidelines
- Proactively resolve member concerns when possible and escalate complex issues to the appropriate internal teams, ensuring timely follow-up and closure
- Follow company protocols and healthcare standards while overcoming objections and providing clear, reassuring information and guidance
- Support Member Services projects as needed, such as updating training materials, leading peer sessions, offering scripting feedback, or participating in quality monitoring
- Participate in ongoing training and professional development to sharpen communication and service skills
- Champion a welcoming, solutions-driven, member-focused environment that reflects Vida’s commitment to service excellence
- Consistently meet or exceed inbound and outbound KPIs and other performance expectations
What You Need
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- 2–3 years of experience in customer service or a call center role, ideally in healthcare
- Strong verbal and written communication skills
- Excellent problem-solving ability and active listening skills
- Comfortable using CRM and ticketing systems to track interactions and resolutions
- Ability to work efficiently in a fast-paced, member-focused environment
Benefits
- $21 per hour compensation
- Fully remote role within the United States
- Opportunity to build deeper experience in healthcare member services and call center operations
If you’re ready to put your customer service skills to work in a role that supports real people with real health needs, don’t wait to throw your hat in the ring.
If you care about people, handle pressure well, and love being the calm voice on the other end of the line, this could be your next move.
Happy Hunting,
~Two Chicks…