If you’re great on the phone, quick on your feet, and you know how to balance empathy with efficiency, this role is built around exactly that. You’ll support members through enrollment, assessments, app navigation, and outreach, using motivational interviewing to help people actually take the next step.
About Vida Health
Vida Health supports members through a digital health program focused on helping people improve their health through coaching and structured support. This role sits on the front line of the member experience.
Schedule
- Full-time (Non-Exempt Hourly)
- Remote (United States)
- Seasonal: 3 months, with possible extension based on business demand/performance
- Pay: $21/hour
What You’ll Do
- Make outbound calls to members (some may not know Vida yet) and explain the program using motivational interviewing and rapport-building
- Take inbound calls to conduct assessments, answer service questions, and support program enrollment based on interests and health goals
- Help members with app navigation, general inquiries, and status updates from prior phone/email interactions
- Deliver professional, empathetic, efficient support while spotting opportunities to educate members on relevant program offerings
- Document all interactions accurately in the Member Services system, maintaining confidentiality and HIPAA compliance
- Resolve concerns by identifying solutions, escalating complex issues, and following up to ensure closure
- Handle objections respectfully and clearly, offering informed and reassuring guidance
- Support ad-hoc team projects (updating training, peer sessions/meetings, scripting improvements, quality monitoring)
- Participate in ongoing training and development to strengthen service skills and stay current on best practices
- Meet or exceed inbound/outbound KPIs and complete other assigned duties
What You Need
- High school diploma or equivalent (Associate’s/Bachelor’s preferred)
- 2–3 years of customer service or call center experience (healthcare preferred)
- Strong verbal and written communication
- Excellent active listening and problem-solving skills
- Comfortable using CRM and ticketing systems
- Ability to move fast and stay organized in a high-volume, member-focused environment
Happy Hunting,
~Two Chicks…