If you’re strong on the phone, quick on the keyboard, and you actually like helping people solve problems, this role is a solid move. You’ll support credit union members through calls, email, and chat, open accounts, resolve issues, and build trust as a real financial partner.
About Senate Community (USSFCU)
USSFCU is focused on improving members’ financial wellness through service, security, and relationship-driven support. Their culture runs on S.T.R.I.V.E, meaning trust, respect, integrity, innovation, and teamwork are not buzzwords, they’re the job. You’ll join a contact center team that’s built to hit service goals while keeping the human touch.
Schedule
- Full-time, remote (remote eligible in specific states, including Chicago, IL)
- Entry-level role (up to 2 years experience)
- Multi-channel support: phone, email, and chat
- Pay range for Chicago, IL: $43,088.48 – $64,632.71
What You’ll Do
⦁ Provide excellent member service through the call center with a professional, helpful tone
⦁ Navigate multiple systems while actively assisting members by phone and other channels
⦁ Perform account maintenance (address changes, name updates, file maintenance) accurately
⦁ Conduct consultative conversations to understand member needs and recommend relevant products and services
⦁ Open new accounts and shares accurately and promptly while building rapport and trust
⦁ Research account concerns, errors, and discrepancies and provide resolution and prevention guidance
⦁ Process electronic transaction requests (transfers, loan payments, check orders, etc.)
⦁ Participate in training, coaching, team meetings, and required learning initiatives
⦁ Collaborate with internal teams to resolve member issues and support department goals
⦁ Follow all compliance requirements (NCUA, BSA/AML, Fair Lending, FCRA, and related policies)
What You Need
⦁ High school diploma or GED (Bachelor’s degree a plus)
⦁ 1+ year experience in a call center or customer service environment
⦁ Comfort using multiple computer applications while staying engaged with the customer
⦁ Strong attention to detail, organization, and ability to multitask
⦁ Working knowledge of PC tools including Word and Excel
⦁ Strong interpersonal communication skills and the ability to listen, clarify, and advise appropriately
⦁ Preferred: exposure to consumer lending or new account opening in a financial setting
Benefits
⦁ Medical, dental, prescription, and vision insurance
⦁ 401(k) retirement plan
⦁ Incentive bonus eligibility
⦁ 12 holidays
⦁ 15 vacation days
⦁ 9.75 sick days
⦁ Flexible Spending Account (FSA)
⦁ Life insurance
⦁ Metro Smart Benefits or free parking (where applicable)
⦁ Tuition reimbursement
If you’re ready to turn customer service skills into a real career path in financial services, apply while the posting is active.
Be the person members trust when money gets real.
Happy Hunting,
~Two Chicks…