Member Service Associate

Job Description

Overview

BroadPath is immediately hiring a Member Service Associate to join our remote team. Our Member Service Associate will play a crucial role in assisting our members by responding to inquiries via phone, mail, and email. In this role you will provide accurate information and resolve issues efficiently with empathy and a positive, customer-focused approach. Your primary goal will be to achieve comprehensive ‘first call resolution’ through exceptional customer service, superior product knowledge, and effective collaboration with internal and external partners. 
Responsibilities

• Deliver exceptional customer service to our members by accurately responding to their inquiries and resolving issues promptly
• Serve as a knowledgeable and empathetic advocate for members, providing navigational support for health insurance processes and online systems
• Support healthcare providers, insurance agents, and brokers with the same customer-focused approach
• Foster and maintain close working relationships with all clients, adopting a proactive and problem-solving mindset to meet their needs
• Ensure ‘first call resolution’ through a thorough understanding of products and effective partnership with business partners

Qualifications

• High school diploma or equivalent
• Minimum of 1 year Call Center or Clerical Customer Service experience  
• Excellent verbal and Communication Skills 
• Ability to Multitask and Prioritize task in a High Paced Environment 
• Computer literate (Microsoft Windows, keyboarding skills, strong systems aptitude) 
• Advanced Computer keyboarding and data entry skills 
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 

Preferred Qualifications

• Previous experience working with health insurance, or a healthcare environment is preferred

What you will provide:

• Your own 19″ monitor (or larger) with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard
• Reliable hardwired internet with at least 25mbps download and 10mbps upload speeds
• Please note that all Internet Speed Tests are monitored and will be verified. They must be taken on a laptop or desktop computer and plugged directly into your router

What BroadPath will provide:

• BroadPath will provide a company laptop and headset to use for the duration of the assignment 

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.