If you’re good on the phone and you actually like helping people who feel intimidated by tech, this is a solid “mission + call skills” role. You’ll be the first human voice prospective members hear, walking them from “Who is this?” to “Okay, I’m enrolled and the app is on my phone.”
About Wellth
Wellth is a fast-growing digital health company based in Los Angeles using behavioral economics, habit science, and technology to improve outcomes for underserved, hard-to-engage populations. They cite results like reducing hospitalization rates for a large insurer partner and are scaling quickly after a Series B raise.
Schedule
- Full-time (40 hours/week), remote (U.S.)
- Scheduling Monday–Saturday, between 6:00 AM–8:00 PM PST
- Initial base pay: up to $18/hr, plus monthly bonus
What You’ll Do
- Make outbound calls to prospective members to introduce the Wellth program and explain benefits
- Guide members step-by-step through enrolling, downloading the app, and learning basic usage
- Overcome objections respectfully and clearly, especially with folks skeptical of programs or uncomfortable with tech
- Conduct feedback outreach so member voices and issues are captured and shared with the team
- Follow call workflows, documentation standards, and internal processes accurately and consistently
- Maintain a high daily call volume while staying patient and professional
What You Need
- Excellent interpersonal skills and a warm, professional phone presence
- Ability to build rapport quickly and communicate clearly with empathy
- Comfort handling objections and explaining value in plain language
- Strong organization, attention to detail, and process discipline
- Ability to coach less tech-savvy users through Android/iOS app download and use
- High school diploma or GED
- Spanish/English bilingual is a plus (nice to have)
- Self-motivated, goal-oriented, and able to work independently in a remote environment
Benefits
- Health, Dental, and Vision insurance
- 401(k)
- FSA accounts
- Life insurance
- PTO and paid holidays
A quick reality check (because I’m not letting you romanticize it): this is a phone-heavy role with a lot of repetition and some tough conversations. If you can stay calm, sound confident, and genuinely enjoy helping people take a small step toward better health, you’ll shine here.
Happy Hunting,
~Two Chicks…