If you can stay upbeat on back to back calls and you’ve got some sales instincts, this role lets you earn incentives while helping members schedule free in home or virtual health evaluations. It’s high volume outreach work with structure, scripts, and a clear performance path.
About Senture
Senture supports health plans and members through engagement and contact center services that improve access and outcomes. The Member Engagement team focuses on outreach that helps members schedule healthcare evaluations with licensed providers. This is a metric driven, call heavy role designed for people who like goals, consistency, and earning more through performance.
Schedule
- Full time, fully remote
- Call center hours: Monday–Friday, 8:00 AM–8:00 PM ET; Saturday–Sunday, 9:00 AM–5:30 PM ET
- Paid mandatory training: 2 weeks, 100% attendance required
- Incentive eligibility begins the first day of the month after training completion
- Work from home requirements: cabled internet (20 Mbps upload, 5 Mbps download; latency at or below 100 ms), no satellite/cellular/hotspot/WiFi, quiet secure workspace (furniture provided by employee)
- Equipment provided by Senture
- Important: Digital interview and required assessments must be completed on a computer or laptop during the application process
What You’ll Do
⦁ Make high volume outbound calls using an auto dialer (average 50 calls per hour; about 85% outbound and 15% inbound)
⦁ Use approved scripts to explain and schedule free in home or virtual health evaluations with licensed providers
⦁ Handle objections using rebuttals while keeping the conversation respectful and member friendly
⦁ Use multiple systems at once to schedule appointments and document interactions accurately
⦁ Adjust, reschedule, or cancel appointments based on member requests
⦁ Meet daily performance goals for appointments, calls, handle time, and productivity
⦁ Participate in coaching and peer side by sides when needed
⦁ Follow HIPAA guidelines and report member complaints to supervisors immediately
⦁ Support overtime needs when required based on business demand
What You Need
⦁ High school diploma or equivalent
⦁ Comfort in a results driven outbound call center environment
⦁ Strong sales aptitude and motivation to earn monthly incentives
⦁ Friendly, clear communication skills and confidence using scripts
⦁ Ability to follow a fixed schedule, accept feedback, and maintain confidentiality
⦁ Proficiency using multiple computer systems simultaneously
⦁ High volume call center and auto dialer experience strongly preferred
⦁ Authorized to work in the United States
⦁ Ability to pass pre hire testing, background check, and drug screening
⦁ Ability to provide two valid in date IDs and proof of education during onboarding
Benefits
⦁ Base pay: $13 per hour
⦁ Incentives up to $1,125 per month for full time employees (performance based)
⦁ Scheduled pay increases based on tenure
⦁ Competitive benefits, PTO, and growth and development opportunities
⦁ Equipment provided
If you’re serious about remote work, make sure you can commit to the 2 week training with perfect attendance. That’s the gate.
If you can do the reps and keep your numbers tight, this role can pay more than it looks on paper.
Happy Hunting,
~Two Chicks…