FORM Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. FORM provides high-quality expert care and leverages technology to enhance the patient experience. All FORM patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect.
Founded in 2019, FORM is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.
About the Role:
We seek a candidate with experience with medical scheduling, who is a team player with exceptional interpersonal, critical thinking, and organizational skills, who is passionate about being part of a health-care team and excited to work in a non-traditional telemedicine practice environment. This is a full-time opportunity; work is remote but will be supporting clinicians and patients on west coast therefore candidates must be able and willing to work the following hours: 7:00 AM – 4:00 PM PST / 10:00 AM – 7:00 PM EST.
Key responsibilities include:
- Scheduling patient appointments for new patient appointments to ensure patients are being seen in a timely manner; also updating patient records and maintaining accurate and up-to-date appointment schedules
- Using an internal scheduling tool to help increase provider utilization; will use provider utilization as a tool to determine which clinicians to focus on and as a measure of availability within each clinicians schedule
- Coordinating with practice operations to ensure appropriate allocation of resources and time slots
- Confirming appointments with patients and sending out reminders
- Handling cancellations, rescheduling, and rejoining requests
- Continuous process improvement, ability to suggest workflows that improve efficiency and experience
- Filing documentation into a patient’s chart that may include medical records, prior authorization keys, referrals, prior authorization determinations
- Other duties as assigned
We seek applicants who:
- Minimum of 2 years of Medical Scheduling experience with multiple clinician schedules and various appointment types, preferably within a high volme, multi-state telehealth practice
- Electronic Medical Record (EMR) experience, knowledge and understanding of medical terminology
- Ability to effectively work in a remote environment and connect via multiple communication channels (phone, email, text, etc.)
- Ability to work independently and meet deadlines
- Strong organizational skills and strong ability to multitask
- Excellent verbal and written communication skills
- Advanced computer skills – will be working with our custom-built and evolving IT systems
- College degree preferred; but also a combination of a relevant certification and related experience will be considered
More about FORM’s benefits:
- Competitive compensation and equity in a high growth start-up
- Comprehensive health benefits (medical, dental, vision)
- 401k Program
- Flexible work schedules and paid time off
- Paid parental leave
FORM Health’s commitment to building a diverse, equitable, and inclusive work environment:
FORM Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.
Hourly Pay Range
$16 – $22 USD
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