Help transform pediatric mental health by ensuring the accurate, secure handling of patient records at Blackbird Health.
About Blackbird Health
Blackbird Health envisions a world where every child receives the care and support they need to thrive emotionally, socially, and developmentally. Through our whole-child diagnostic approach and comprehensive mental health services, we deliver meaningful outcomes for children and families. Currently serving communities in Pennsylvania and Virginia, we’re expanding into new markets in 2025.
Schedule
- Remote position
- Part-time: minimum 10 hours per week
- Core hours: Monday–Friday, 9:00am–5:00pm EST
Responsibilities
- Process release of information (ROI) requests with accuracy, timeliness, and compliance with HIPAA standards
- Retrieve, scan, and transmit medical records; validate requests and authorizations
- Perform quality checks on all records released to ensure confidentiality and accuracy
- Respond to customer inquiries with professionalism and attentiveness
- Support incoming requests such as faxed inquiries and add documents to patient charts
- Maintain knowledge of state laws, fee structures, and organizational policies
- Safeguard patient privacy and act as a role model for ethical standards
- Organize work areas and ensure proper storage of records
Requirements
- High school diploma or GED required
- 2+ years’ experience in a medical records department or similar preferred
- Customer service experience required
- Strong computer literacy, including EHRs and Google Workspace
- Excellent organizational and time management skills
- Ability to multi-task, prioritize, and maintain confidentiality
- Strong interpersonal and communication skills with empathy and professionalism
- Must have a computer/laptop with reliable internet (minimum 5Mbps)
- Passion for helping others and eagerness to grow in a mission-driven environment
Compensation & Benefits
- Salary range: $15–$20/hour
- Medical, dental, and vision coverage
- 401(k) with company match
- Employer-paid life insurance
- Generous paid time off
- Opportunities for career growth
- Inclusive, supportive workplace culture
Blackbird Health is an Equal Opportunity Employer committed to diversity, equity, and belonging.
Happy Hunting,
~Two Chicks…