Two Chicks With A Side Hustle

General Summary of Duties:

This position is responsible for obtaining patient information through a formal consent to release process, distributing medical information to the consented parties, and ensuring the integrity of protected health information (PHI).

Primary Occupational Responsibilities:

  • Accurately obtains the patient’s demographic information and confirms an applicable consent to release of information document. 
  • Based on an informed consent and applicable federal, state, and local statutes, releases medical information to other authorized persons or agencies. 
  • Provides clerical assistance to administration during departmental audits and investigations. Answers all telephonic and electronic inquiries in a polite and timely manner.
  • Places all received medical documents into the correct section of the patient’s record and with the proper naming convention.
  • Maintains the integrity of PHI by adhering to governmental requirements and organizational policies and procedures.
  • Responds to all medical release requests according to governmental and organizational standards.
  • Expected to log into Zoom meeting if working remotely.
  • Maintain or improve a 3 minute or better hold time for calls on queue and abandonment rate less than 3% daily.

EDUCATION:

 Minimum Requirement of a High School Diploma.

EXPEREINCE:

Medical records experience (preferred)

KNOWLEDGE:

Knowledge of basic medical terminology and administrative processes. Knowledge of addressing and directing callers.

SKILLS:

Skill to exercise a high degree of diplomacy and tact while multi-tasking, organizing, and processing medical record requests.  Skill to use the practice management module of electronic health record (EHR) platforms.  Skill to speak clearly and professionally to callers and patients.

ABILITIES:

Ability to calm upset callers and patients via active listening and problem-solving activities. Ability to operate the practice management module of the EHR.

EQUIPMENT OPERATED:

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

PHYSICAL/MENTAL DEMANDS:

Must possess the physical and mental abilities to perform the tasks normally associated with the Medical Records Department.  This involves sitting approximately 90% of the day with occasional standing, walking, reaching, and lifting. May encounter episodes of stress from handling a multitude of calls and medical record requests.

ENVIRONMENTAL/WORKING CONDITIONS:

Remote