MediRevv
Top candidates will have:
- 1-2 years HOSPITAL Credit Balances and Refund processing experience
- 1-2 years of EPIC experience and strong working knowledge of the system
- Availability to work M-F; 8:00-5:00 CST
REPRESENTATIVE, CREDIT BALANCES
Group: Tegria Revenue Cycle Management
Department: Credit Balances
Leader: Supervisor, Credit Balances
FLSA Status: Hourly/Non-Exempt
Position Status: Regular full-time
Eligibility: Must be legally authorized to work in the United States without sponsorship
Work Location: This position is remote. Must work in a location within the United States
Travel: None
Compensation: Commensurate with experience
Job Summary
The Credit Balances Representative is responsible for effectively managing credit balance workloads and responds, resolves, and follows up on external and internal inquires in a timely manner. This position maintains consistent productivity and quality of work in a challenging, fast paced and rapidly changing environment.
Responsibilities
- Resolve credit balances in a timely and accurate manner
- Process internal and external refund requests
- Identify trends and escalate where appropriate
- Maintain confidentiality of all patient demographics, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.
- Respond to requests for information and resolve accounting discrepancies
- Resolves unidentified payments through research
- Maintain accurate, clear, concise and complete notes and other relevant information in a timely manner
- Closely adhere to set schedules and time off standards. Promote Tegria RCM as a premier organization by treating customers, clients and co-workers with compassion and respect
- Comply with all applicable, federal, state and local laws, regulations, and requirements as well as Tegria RCM policies and procedures in all aspect of job performance.
- Perform other duties as assigned
Required Qualifications
- Highschool diploma or equivalent
- 1 year healthcare, revenue cycle or finance experience
- Ability to analyze and interpret financial data.
- Ability to simultaneously handle multiple priorities, with excellent attention to detail and quality
- Proactively approaches responsibilities.
- Demonstrated time management and priority setting skills.
- Demonstrates a high commitment to quality.
- Proven knowledge of billing process and credit resolution.
- Proven understanding of basic accounting techniques. Ability to work with numbers quickly and accurately.
- Demonstrated service excellence with customers, client and and team members.
- Proven effective and respectful face-to-face, telephone and interpersonal communication skills.
- Proven sound judgment and ability to work within delegated authorities.
- Demonstrated ability to appropriately resolve and escalate issues.
- Proven ability to work collaboratively in a team environment in a positive and professional manner.
- Proven PC Proficiency in MS Windows and Office applications.
- Demonstrated knowledge of HIPAA rules and regulations.
- Demonstrated ability to perform in alignment with company mission and values.
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting is required
- Regular, predictable attendance is required; including increased hours as business demands dictate.
Success Criteria:
People who are successful in this job will live and lead to these values:
- Will have respect for everyone
- Will act with Integrity
- Will deliver as a team
- Will do great work
- Will commit to growth