ob Introduction
The Case Building Department supporting the Veterans Evaluation Services (VES) administered by Maximus, makes an impact everyday by translating rudimentary VA exam requests into highly detailed, organized cases that the provider can readily use to evaluate a Veteran’s conditions. Case Builders streamline the evaluation process by allowing Providers to evaluate Veterans more efficiently. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
Education and Experience Requirements
Primary Responsibilities:
Read and comprehend the exam request sent by the VA, and process accordingly
Check veteran’s previous cases for overlapping information and other issues
Draft and submit clarification inquiries to the VA to better understand the information contained, or resolve any inconsistencies that exist, within the exam request
Enter information into the software for the doctor to be able to utilize during and after the appointment
Ensure providers have the necessary documentation and medical records to properly evaluate Veterans
Research medical conditions and new information when necessary
Identify and include all relevant worksheets and diagnostics requested by the VA
Appropriately draft and format questions the VA would like the Provider to address
Communicate with other departments to share relevant information when necessary to best complete the case
Thoroughly checks over work before sending it on to the next department
Assists in peer-reviewing other Case Builders’ work before appointments are seen
Additional Duties and Responsibilities:
Attends meetings with Case Building team in order to stay up to date on important information
Understands and successfully uses OMS software, Microsoft Office programs, Internet, and e-mail
Responds promptly and appropriately to messages from supervisors, co-workers, and other departments
Requirements:
High School Diploma or GED equivalent required
Intermediate understanding of pertinent medical terminology
Proficient typing skills
Strong and professional verbal and written communication skills, to include excellent grammar, and highly developed interpersonal skills
Excellent reading and comprehension abilities
Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner Microsoft Excel knowledge
Self-starting and highly analytical
Excellent organizational and prioritization skills with strong ability to meet strict deadlines with minimal supervision
Exceptional multi-tasking capabilities.
Home Office Requirements
Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
Preferred Windows or Mac (no Chromebooks) that is no more than 5 years old
OS for Windows – Windows 10 or Windows 11
OS for Mac – Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Hardwired internet (ethernet) connection
Private work area and adequate power source
A second monitor is highly recommended for most positions
