If you’re a certified MA who can move fast, stay calm, and handle a heavy prior authorization load without dropping details, Midi wants you. You’ll support patients with empathy across multiple channels while keeping records clean, refills moving, and lab results tracked, all in a fully remote setting.
About Midi Health
Midi is a digital healthcare startup delivering care in a human centered, empathy led environment. They trust their team to work independently, remove obstacles, and keep patients supported with optimism and professionalism. This role is a core part of the clinical engine that keeps care flowing smoothly.
Schedule
• Fully remote
• Full time, 40 hours per week (non exempt)
• Shifts Monday to Friday, includes 30 minute unpaid lunch
• Options include 9:00 AM to 5:30 PM PST, or start times that align with EST (10 AM, 11 AM, or 12 PM EST)
What You’ll Do
• Maintain accurate patient records and support clinical admin workflows within your certification scope
• Communicate with patients professionally and empathetically via phone, video, email, Slack, text, and patient portal messaging
• Complete a high volume of prior authorizations, including weight loss medications
• Follow provider instructions to manage pharmacy refills, track lab results, obtain and report medical records, leave phone messages, and respond to patient inquiries
• Protect patient information and stay compliant with HIPAA and all applicable regulations
What You Need
• Current National Medical Assistant Certification (CMA or RMA) from NHA, AMT, or AAMA
• Prior experience using CoverMyMeds (required)
• Experience submitting prior authorizations for weight loss medications, electronically and by phone (required)
• 3+ years of Medical Assistant experience post externship (telehealth or remote experience is a big plus)
• 2+ years of recent athenaHealth outpatient EMR experience (required) and 5+ years overall EMR experience
• Strong organization, attention to detail, and ability to work independently with minimal supervision
• Patient first communication style with the ability to de-escalate and stay kind under pressure
Benefits
• $22 per hour compensation (non exempt)
• Fully remote work from home opportunity
• Medical, dental, vision, and 401(k) benefits
• Supportive, human centered team culture built on trust and empathy
If you’ve got the certification, the athenaHealth experience, and you can handle prior auth volume with precision, apply now.
This role rewards initiative, consistency, and real care for patients.
Happy Hunting,
~Two Chicks…