Market Success Coordinator

Redfin is redefining real estate in the consumer’s favor by combining our own technology and agents to create a service that’s better, faster, and costs less. As a Redfinnian, you’ll make a difference in one of life’s most important events—buying or selling a home. Our hiring standards are high, yet our culture is humble. We’ve got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us.

A diverse, inclusive culture is vital to Redfin’s mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the only way for a business to thrive over the long haul.

The Partner Program manages our referral network of brokerages and agents who provide real estate services to Redfin customers. As a Market Success Coordinator, you’ll develop the skills needed to serve as our ambassador, instilling Redfin values in our partners to ensure a positive customer experience.  This position is currently 100% remote with optional in-office environment available. Technical equipment will be provided and training will be conducted virtually.

The Role

• Develop the skills to train and coach Partner Agents in your geographic regions, proactively guiding performance and the success of your markets
• Serve as a mediator between the customer and partner to help resolve any issues that arise
• Use available guidance and support to seek solutions that improve the customer experience and Partner Program
• Ability to work in a high volume, multitasking environment, while still delivering customized, top-notch service. 

Skills & Experience

• Real estate experience is preferred and two years of customer service experience is required.
• Passion for real estate and knowledge of the buying/selling process and the service providers involved
• Strong communication skills and the ability to build rapport with real estate professionals
• A client-advocate mindset, with the attitude that the customer is always right
• Microsoft Office, Google Workspace and CRM experience required; knowledge of Zendesk, Tableau, Salesforce, and JIRA a plus

What We Offer 

• Competitive compensation packages
• Generous benefits, including three weeks of paid vacation, medical, dental, and vision insurance, and fully paid family leave 

To make sure we hire the most qualified people, we’ve designed a multi-step selection process that includes interviews, a homework assignment, and a reference check. We’re excited to get to know you and hope you’re ready to give this opportunity everything you’ve got!

#LI-remote

The compensation information below is provided in compliance with job posting disclosure requirements in Colorado, New York, New Jersey, Washington, and California.Base Pay Range: $25.60 – 38.00. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include commissions, bonuses, and equity.Redfin offers a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; flexible spending account, health savings account, life and disability insurance; fertility benefits, commuter benefits, Employee Assistance Programs; and 401(k) employer match.