Market Manager Support Specialist

Employer: UnitedHealth Group

Primary Responsibilities:

• Provide regular operational updates to the Account Manager on the state of each area of responsibility
• Complete job tasks and functions on time to keep the order completion process on track
• Communicate any order issues to the Account Manager and Operational Supervisor
• Assist in making decisions based on contract requirements and guidelines
• Support ongoing management of operational documents
• Assist Members of other departments in creation and maintenance of VA Appointment Documents
• Maintain and distribute department reports
• Support Account Manager in defining and developing operational processes to meet customer requirements and improve quality and timeliness Key Performance Indicators
• Provide regular operational updates and reports to management on the status of order processing and any associated process improvement initiatives.
• Act as the liaison between the Account Manager and other Operational Departments within LHI
• Identify potential issues that would affect contract KPI’s

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of experience in Client Services, Customer Service, or Military Experience
• Experience with Microsoft Excel (ability to enter data, sort and filter data)
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Associates Degree (or higher) in Business, Administrative or other related fields

Soft Skills:

• Demonstrate exceptional organizational and multi-tasking abilities as well as work in a fast paced, action-oriented environment
• Ability to perform detailed work with a high degree of accuracy
• Ability to work with a diverse group of people to accomplish customer driven goals
• Ability to remain calm in stressful situations and conduct yourself in a professional manner at all times
• Excellent verbal and written communication to ensure understanding on all levels of the business

APPLY HERE