Lead Flock Safety’s most strategic customer success team and drive long-term retention and expansion across complex public safety accounts. If you thrive in high-stakes, multi-stakeholder environments and love coaching strong CSMs, this is the lane.
About Flock Safety
Flock Safety is a safety technology platform that helps communities take a proactive approach to crime prevention and security. Their hardware and software connect cities, law enforcement, schools, businesses, and neighborhoods into a nationwide safety network, with a focus on privacy and responsible innovation.
Schedule
Full-time, remote (USA)
East Coast coverage
Up to 50% travel
What You’ll Do
- Lead, coach, and develop a team of 5–6 Customer Success Managers supporting major strategic accounts
- Drive Net Revenue Retention through adoption strategy, stakeholder engagement, renewals, and expansion
- Coach CSMs on complex, multi-threaded relationships across city leadership, law enforcement, and public safety stakeholders
- Guide onboarding, renewals, and expansions to align customer outcomes with commercial performance
- Establish and improve playbooks, workflows, and systems to scale consistent execution
- Partner with Sales, Product, Support, and Deployment to ensure a seamless customer experience
- Track, analyze, and report team performance metrics and customer risk/opportunity signals
- Own team operating rhythm: goals, accountability, 1:1s, and performance expectations
- Represent strategic customer needs internally to influence product and adoption priorities
What You Need
- 5+ years of customer-facing leadership experience
- 3+ years managing Enterprise Customer Success teams in a fast-paced technology environment
- Track record managing complex accounts with multiple stakeholders and long renewal paths
- Strong coaching ability across strategic planning, executive engagement, and renewal navigation
- Experience building scalable CS programs, playbooks, and operating systems
- Strong communication skills and high emotional intelligence under pressure
- Strong analytical skills and comfort using data to drive decisions
- Ability to travel up to 50%
- Gainsight or similar CS platform experience preferred
- Ability to obtain and maintain CJIS certification (fingerprint-based background check)
Benefits
- Base salary: $172,000–$215,000 + stock options
- Flexible PTO + 11 company holidays
- Medical, dental, vision (fully paid for employees) + HSA match
- 12 weeks paid parental leave (plus additional recovery time for birthing parents)
- Fertility/family benefits through Maven (up to $50,000 lifetime max)
- Spring Health mental health support
- Work-from-home stipend: $150/month
- Home office stipend: $750 one-time
- Productivity stipend: $300/year
This role is a leadership seat in a high-performance environment. If you want ownership, clear metrics, and big-account complexity, it’s a strong fit.
Happy Hunting,
~Two Chicks…