Manager, Customer Support

• Manage customer escalations and collaborate with internal teams to ensure customer success
• Drive optimizations and scalable processes to ensure a consistent member experience
• Help with the interview process for CSAs (individual contributors)
• Develop recognition programs to celebrate CSA accomplishments 
• Work closely with Customer Success and Sales teams to conduct in depth business reviews
• Collaborate within immediate teams, or other business verticals for cross-team projects and initiatives to drive and enhance the member experience.
• Orchestrate efficient and optimal communication across varying member touch points with our platform.

Preferred Skills

• Be a proven people manager who builds individual capabilities and teams through effective employee development, involvement, communication and mentoring.
• 3+ years of experience of customer support, SaaS and startup experience a plus
• 1+ years of management experience
• Ability to multitask in high stress environments
• Experience using Zendesk or similar, Linear, Slack
• Knowledge of AI tools and capabilities
• Excellent verbal and written communication skills, presentation skills, and organizational skills
• Have industry knowledge and understanding of GDPR compliance
• Ability to understand the end-to-end impact to the Forma teams, our clients/members and our CSAs when making strategic decisions on programs and initiatives, a huge plus!

Tonies Laurie Berkner 2 Audio Toy Figurine

$17.99 (as of January 15, 2025 05:28 GMT -06:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)

Are you ready for another outstanding collection of Laurie Berkner songs? Then what are you waiting ... read more

Red Heart Super Saver White Yarn - 3 Pack of 198g/7oz - Acrylic - 4 Medium (Worsted) - 364 Yards - Knitting/Crochet

(21482)

23% Off $13.47 ($4.49 / Count) $10.32 ($3.44 / Count) (as of January 15, 2025 05:27 GMT -06:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)

Content Solids, Stripes, Prints & Variegates: 100% Acrylic, Content Flecks: 96% Acrylic, 4% Other Fi... read more