If you know how to keep clients calm, informed, and happy while the revenue cycle machine runs behind the scenes, this role is in your lane. As a remote Manager, Client Success with Ventra Health, you’ll own key anesthesia client relationships, turning performance data and complex billing into trust, clarity, and results.
About Ventra Health
Ventra Health is a leading business solutions provider for facility-based physicians in anesthesia, emergency medicine, hospital medicine, pathology, and radiology. They specialize in revenue cycle management, partnering with private practices, hospitals, health systems, and surgery centers to solve complex revenue and reimbursement challenges. Their support helps clinicians stay focused on delivering outstanding patient care while Ventra manages the financial engine in the background.
Schedule
- Full time, remote role (Nationwide U.S.A.)
- Work shift aligned to Pacific Time
- Mix of virtual collaboration and face-to-face client meetings as needed
- Positioned within the Anesthesia segment with cross-functional work across finance, managed care, and operations
What You’ll Do
⦁ Serve as the primary point of contact for assigned clients, managing all aspects of the relationship to maximize collections, minimize issues, and ensure satisfaction
⦁ Lead regular client meetings (virtual and in person) to review performance, discuss trends, and align on goals and action plans
⦁ Facilitate internal and external meetings, compile and track action items, and maintain client success documentation such as project logs and follow-up notes
⦁ Monitor workflow and operational processes using client success standards to ensure all steps are completed accurately and on time
⦁ Prepare and review reports and ad hoc analyses for both internal stakeholders and clients, using client success metrics and escalation matrices to resolve concerns
⦁ Recommend process improvements based on data review and partner with finance, HR, credentialing, and compliance when practice administration services are in place
⦁ Support and or oversee payer contract negotiations and renewals in partnership with the Managed Care team and other contracting resources
⦁ Manage or monitor client quality programs and compliance training requirements in coordination with internal subject matter experts
⦁ Mentor, support, and grow assigned Client Success colleagues, setting expectations and modeling high quality service and accountability
⦁ Ensure compliance with applicable healthcare and security regulations for yourself and your team
What You Need
⦁ High school diploma or GED required; Bachelor’s degree in business, healthcare management, or a related field preferred
⦁ Three to five years of experience in healthcare, revenue cycle management, or a closely related field
⦁ Basic familiarity with medical billing and terminology and strong knowledge of RCM, accounting, and or finance
⦁ Proven leadership and management skills with experience motivating teams and setting clear expectations
⦁ Strong customer service and client-facing communication skills, with the ability to work with physicians, practice owners, administrators, and diverse stakeholders
⦁ Ability to interpret and apply state and federal laws, regulations, and company policies
⦁ Excellent presentation, problem solving, judgment, and decision-making skills
⦁ Strong time management and organizational skills with comfort in a collaborative, fast paced environment
⦁ Proficiency with Outlook and RCM or similar workflow management software
Benefits
⦁ Competitive base compensation based on experience, skills, qualifications, and location
⦁ Eligibility for a discretionary performance-based incentive bonus under Ventra’s Rewards & Recognition program
⦁ Fully remote position with the opportunity to manage strategic anesthesia client relationships across the U.S.
⦁ Long-term growth potential within a leading national healthcare revenue cycle organization
Management-level, remote client success roles that sit this close to revenue and relationships do not stay open long, so don’t wait if this feels like a fit.
If you’re ready to own key client accounts, lead with data and empathy, and help clinicians stay focused on care while the revenue side runs smoothly, this is your sign to move.
Happy Hunting,
~Two Chicks…