If you’re the kind of leader who can walk into a messy client situation, calm the room, and turn data into action, this remote Client Success Manager role is built for you. You’ll be the strategic link between Ventra Health and key healthcare clients, making sure their revenue cycle runs smoothly while deepening relationships that actually last.
About Ventra Health
Ventra Health is a leading business solutions provider for facility-based physicians in anesthesia, emergency medicine, hospital medicine, pathology, and radiology. They specialize in revenue cycle management, partnering with private practices, hospitals, health systems, and surgery centers to solve complex revenue and reimbursement challenges. Their work lets clinicians focus on delivering outstanding care while Ventra handles the financial engine behind the scenes.
Schedule
- Full time, remote role (Nationwide U.S.A.)
- Work shift aligned to Eastern Time zone
- Regular virtual collaboration plus occasional face-to-face client meetings as needed
- Reports into leadership within the Radiology segment and partners with cross-functional teams
What You’ll Do
⦁ Serve as the primary point of contact for assigned clients, managing all aspects of the relationship and ensuring satisfaction and strong performance
⦁ Lead regular client meetings (virtual and in-person) to review performance metrics, address concerns, and align on goals
⦁ Review and analyze client data to monitor workflow completion, identify issues, and escalate problems using established client success standards
⦁ Prepare, review, and present client-specific reports, ad hoc analyses, and success metrics to both internal stakeholders and clients
⦁ Use a structured escalation matrix to resolve client concerns quickly and thoroughly, coordinating with internal teams as needed
⦁ Recommend process improvements based on data and trends, and collaborate with finance, HR, credentialing, and compliance when practice administration services are in play
⦁ Support payer contract negotiations and renewals alongside Managed Care and contracting resources, where applicable
⦁ Oversee client quality programs and compliance training requirements in coordination with subject matter experts
⦁ Mentor, support, and guide assigned Client Success team members to drive performance, development, and alignment with company standards
What You Need
⦁ High school diploma or GED required; Bachelor’s degree in business, healthcare management, or a related field preferred
⦁ 3–5 years of experience in healthcare, revenue cycle management, or a closely related field
⦁ Basic familiarity with medical billing and terminology plus working knowledge of RCM, accounting, and/or finance
⦁ Strong leadership and people management skills with experience setting expectations, providing feedback, and driving accountability
⦁ Excellent presentation, communication, and client-facing skills with the ability to work with physicians, practice leaders, and diverse stakeholders
⦁ Proven problem-solving and judgment skills, with high attention to detail and service excellence
⦁ Ability to interpret and apply state and federal regulations, company policies, and client requirements
⦁ Strong time management and organizational skills with comfort in a collaborative, fast paced environment
⦁ Proficiency with Outlook and RCM or similar workflow management software
Benefits
⦁ Competitive base compensation based on location, experience, and skills
⦁ Eligibility for a performance-based incentive bonus under Ventra’s Rewards & Recognition program
⦁ Fully remote role with the opportunity to manage strategic client relationships across the U.S.
⦁ Professional growth potential in a leading healthcare revenue cycle organization
⦁ A culture that values inclusiveness, mutual respect, and high quality service
Leadership-level, remote client success roles in healthcare don’t stay open long, especially when they sit this close to revenue and relationships—so don’t sleep on it.
If you’re ready to own the client relationship, guide strategy with data, and lead a team that helps clinicians focus on what matters most, this is your nudge to move.
Happy Hunting,
~Two Chicks…