Above Lending
Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we’re committed to helping our clients accomplish their goals.
Above Lending is looking for experienced Customer Service professionals, from the lending industry, to help launch this new product and provide a smooth and fulfilling customer experience.
Responsibilities:
As a document collection specialist at Above Lending, you will be helping our customers navigate their account, assisting them with uploading documents, and helping them with their loan management. You may be communicating with customers on the phone, sms or by email regarding our loan product(s).
Skills:
- Excellent listening and understanding skills
- Excellent verbal and written communication skills
- Ability to assist customers with technology such as smartphones and tablets
- Critical thinking and problem solving
- Ability to multitask and adapt to changing priorities
- Data entry
- Ability to follow instructions
- Excellent time management
Education:
Degree Preferred
Experience:
Experience with the following is a plus.
- Two (2) or more years of experience working in a contact center environment
- Two (2) or more years of experience in the financial services industry
- Talkdesk
- GDS
- LoanPro
- Zendesk
- Microsoft office
- Google Suite
The base salary range represents the low and high end of the anticipated salary range for this position. The actual base salary offered will depend on numerous factors including the individual’s skills, experience, performance, and the location where work is performed. Base salary may also be only one component of the offered competitive total rewards for this position that may also include commission, bonus, health care benefits, or other incentives.
Base Salary Range
$18$18 USD
Why join us?
We are looking for great people to join a fast-paced, growing, and innovative business. For eligible fulltime employees, we offer:
- Considerable employer contributions for health, dental and vision programs
- Generous personal time-off
- 401(K) match
- Merit advancement opportunities
- Career development & training
More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class company that loves what we do and we have fun doing it!